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- Tasks: Welcome guests, provide concierge services, and manage bookings for a seamless experience.
- Company: Join Indigo Rock, a vibrant club known for its exceptional hospitality and stunning location.
- Benefits: Enjoy a dynamic work environment with opportunities for social events and personal growth.
- Why this job: Be the face of guest relations, creating memorable experiences and building lasting connections.
- Qualifications: No specific qualifications required; just bring your friendly attitude and passion for service!
- Other info: This role is perfect for those who love socialising and want to enhance their customer service skills.
The predicted salary is between 24000 - 36000 £ per year.
Provide a warm and friendly welcome to all guests coming into the club and maintain communication with them throughout their stay.
Act as the primary point of contact for Indigo Rock guests, delivering personalised concierge services.
Brief guests on how the club works and answer any questions they may have.
Provide a link between the club and the villas, liaise directly with house owners to resolve accommodation issues quickly and efficiently.
Confidently give guidance and recommendations on the club facilities and what there is to do in the local area.
Actively promote the club to meet weekly upselling targets.
Manage and coordinate resort bookings and activities.
Proactively identify and address guest concerns or issues to ensure a swift resolution.
Respond to guest queries and complaints in an efficient manner.
Facilitate check-ins/check-outs and handle guest queries and requests on their arrival/departure.
Build strong relationships and rapport with guests to gather feedback and suggestions for continuous improvement.
Communicate any changes to the daily agenda with guests effectively.
Be able to advise guests on any weather and sea conditions that may affect what watersports are running.
Record all pertinent information relating to a guests holiday to allow us to deliver a better service during their next stay.
Communicate effectively with other teams to facilitate a seamless guest experience.
Host and facilitate a number of social events each week including but not limited to: Shipwreck Trip, Peli Quiz, Food Festival and other evening events.
GUEST RELATIONS ASSISTANT – APPLICATIONS CLOSED employer: The Peligoni Group
Contact Detail:
The Peligoni Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GUEST RELATIONS ASSISTANT – APPLICATIONS CLOSED
✨Tip Number 1
Familiarise yourself with the club's facilities and local attractions. This knowledge will help you confidently answer guest queries and provide tailored recommendations, showcasing your expertise during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a friendly and welcoming manner. Role-playing scenarios where you interact with guests can help you demonstrate your ability to build rapport and handle various situations effectively.
✨Tip Number 3
Research common guest concerns and complaints in hospitality settings. Being prepared with solutions or strategies to address these issues will show your proactive approach and commitment to guest satisfaction.
✨Tip Number 4
Network with current or former employees of the club, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace GUEST RELATIONS ASSISTANT – APPLICATIONS CLOSED
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Guest Relations Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences where you provided excellent customer service or resolved guest issues, as this is crucial for the position.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Include examples of how you have built relationships with guests and handled complaints effectively, as these are key aspects of the job.
Showcase Your Communication Skills: Since communication is vital for this role, ensure your application demonstrates your ability to convey information clearly and effectively. Use concise language and a friendly tone to reflect the welcoming nature of the position.
How to prepare for a job interview at The Peligoni Group
✨Show Your Warmth
As a Guest Relations Assistant, your ability to create a welcoming atmosphere is crucial. During the interview, demonstrate your friendly personality and how you would greet guests. Share examples of how you've made others feel comfortable in previous roles.
✨Know the Club Inside Out
Familiarise yourself with the club's facilities and local attractions before the interview. Be prepared to discuss how you would promote these to guests and provide recommendations. This shows your enthusiasm and readiness to engage with guests effectively.
✨Problem-Solving Skills
Highlight your ability to handle guest concerns swiftly. Prepare examples of past experiences where you resolved issues efficiently. This will showcase your proactive approach and commitment to guest satisfaction.
✨Build Rapport
Emphasise your skills in building relationships with guests. Discuss how you would gather feedback and use it for continuous improvement. This demonstrates your dedication to enhancing the guest experience and your ability to communicate effectively.
