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- Tasks: Lead community services to prevent homelessness and support individuals in crisis.
- Company: The Passage, a leading charity focused on homelessness solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while shaping community services.
- Qualifications: Experience in leadership, community services, and a passion for social impact.
- Other info: Join a dynamic team dedicated to creating positive change in the community.
The predicted salary is between 36000 - 60000 £ per year.
Community Services at The Passage are delivered from our Resource Centre in Victoria, which provides a single, accessible entry point for people experiencing or at risk of homelessness. The Resource Centre acts as a central hub, enabling people to be assessed once and supported to access the most appropriate accommodation, services or onward referrals based on their individual needs. People are supported by skilled client facing staff who work with them to understand their circumstances and identify the right pathway of support. Alongside assessment and casework, the Resource Centre provides immediate welfare services to help meet urgent needs and stabilise people at times of crisis. Following assessment, Community Services deliver a range of specialist and preventative interventions, including rapid rehousing for those at imminent risk of homelessness, advice and advocacy, employment and skills support, housing-related casework delivered in partnership with the local authority, and assertive engagement for people less able to access services independently. The overall aim is to prevent homelessness wherever possible and to support people to move quickly into safe, stable accommodation.
Responsibilities
- Lead delivery of The Passage's 3-year strategy as it relates to Community Services, ensuring services are preventative, trauma-informed, and outcomes-focused.
- Develop, implement and monitor an annual Community Services business plan, reporting to the Quality & Services Committee and Board as required.
- Provide strategic leadership for No Night Out, ensuring it continues to deliver rapid, effective interventions aligned to Westminster's homelessness strategy and wider system reform.
- Act as Safeguarding Lead for Community Services, ensuring robust policies, training, escalation pathways and safe practice across all services.
- Maintain oversight of risk management, incident reporting, and health & safety compliance within Community Services.
- Provide clear leadership and direction to Community Services managers and teams, fostering a culture of accountability, learning and continuous improvement.
- Set and manage realistic budgets and forecasts across Community Services, working closely with Finance and Fundraising.
- Strengthen monitoring, evaluation and learning across Community Services, supporting teams to evidence impact and improve practice.
- Develop and maintain strong strategic and operational partnerships across Westminster and the wider homelessness sector.
- Actively contribute as a member of the Senior Management Group, supporting organisational planning, innovation and culture.
Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. The nature of individual roles will evolve and change as service, service users and commissioner needs change. Consequently, The Passage will review and revise this Job Description as required in consultation with post holders.
Head of Community Services in City of Westminster employer: The Passage
Contact Detail:
The Passage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Community Services in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission, especially around community services and support for vulnerable populations.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to build confidence. Focus on articulating your leadership style and how you can drive community services effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Community Services in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Head of Community Services role. Highlight your strategic leadership experience and any relevant community service initiatives you've led.
Showcase Your Impact: When detailing your past roles, focus on the impact you've made in previous positions. Use quantifiable results where possible, like how you improved service delivery or increased team performance, to demonstrate your effectiveness.
Be Authentic: We want to see the real you! Share your passion for community services and how your values align with The Passage's mission. Authenticity can really set you apart from other candidates.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently.
How to prepare for a job interview at The Passage
✨Know the Mission
Before your interview, dive deep into The Passage's mission and values. Understanding their commitment to preventing homelessness and supporting individuals will help you align your answers with their goals, showing that you're genuinely passionate about the role.
✨Showcase Your Leadership Skills
As a Head of Community Services, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, developed strategies, or implemented changes that had a positive impact on service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle crisis situations. Think of specific instances where you've managed challenges in community services, and be ready to discuss how you approached them and what the outcomes were.
✨Highlight Collaboration Experience
Collaboration is key in this role, so be prepared to talk about your experience working with various stakeholders, including local authorities and community partners. Share examples of how you've built relationships and worked together to achieve common goals.
