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- Tasks: Welcome guests with a smile and ensure a smooth check-in and check-out experience.
- Company: Passage House Hotel, a beautiful riverside hotel in Devon.
- Benefits: Enjoy discounted meals, employee discounts, and on-site parking.
- Why this job: Be the friendly face of our hotel and create memorable guest experiences.
- Qualifications: Previous hotel experience is a plus, but a positive attitude is key!
- Other info: Flexible shifts available, perfect for students or those seeking part-time work.
The predicted salary is between 25 - 30 £ per hour.
The Passage House Hotel is a 90 bedroom hotel and apartments located on the banks of the river Teign, in Kingsteignton, Devon. Hotel experience is preferred but full training can be provided for the right friendly candidate. Knowledge of Reslynx/Guestline would be advantageous.
You would have both the first and last contact with our guests. With this in mind, a smiling approach with a can-do attitude is a must, along with a pro-active attitude to helping in other departments.
The job role includes but is not limited to:
- Ensure guests receive a friendly and efficient check-in and check-out.
- Dealing with any guest issues that may arise.
- Handling cash.
- Call handling.
- Use of our reservations system (Reslynx/Guestline).
- Making reservations.
- Guest relations.
Shifts will be 0630am-230pm, 2pm-10pm.
Job Types: Full-time, Part-time, Permanent.
Pay: £12.46 per hour.
Benefits: Discounted or free food, Employee discount, On-site parking.
Work Location: In person.
Hotel Receptionist in Newton Abbot employer: The Passage House Hotel
Contact Detail:
The Passage House Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Newton Abbot
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services and amenities offered at The Passage House Hotel. This way, when you chat with guests, you can confidently answer their questions and show off your knowledge.
✨Tip Number 2
Practice your smile! Seriously, a friendly demeanour goes a long way in hospitality. When you walk into that interview, let your positive energy shine through – it’s all about making a great first impression!
✨Tip Number 3
Brush up on your cash handling skills. Since you'll be dealing with payments, being comfortable with cash transactions will boost your confidence. Maybe even do a little role-play with a friend to get the hang of it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hotel Receptionist in Newton Abbot
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your can-do attitude!
Highlight Relevant Experience: If you've got any hotel experience or have used systems like Reslynx or Guestline, make sure to mention it! Even if you haven't, focus on transferable skills that show you're ready to learn and adapt.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at The Passage House Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research The Passage House Hotel. Familiarise yourself with its location, amenities, and any recent news or events. This shows genuine interest and helps you answer questions more confidently.
✨Show Off Your People Skills
As a hotel receptionist, you'll be the first and last point of contact for guests. Practice how you would greet someone warmly and handle various guest scenarios. Think about times you've provided excellent customer service and be ready to share those stories.
✨Brush Up on Tech Skills
If you have experience with Reslynx or Guestline, make sure to mention it! If not, do a bit of research on these systems. Being tech-savvy can really set you apart, so show that you're eager to learn and adapt to new software.
✨Prepare for Common Questions
Think about common interview questions for receptionists, like how you would handle a difficult guest or manage multiple tasks at once. Practising your responses will help you feel more relaxed and articulate during the actual interview.