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For Companies At a Glance
- Tasks: Join our team as a Retail Assistant, serving customers and maximising sales daily.
- Company: GSF Car Parts is a leading automotive parts distributor in the UK and Ireland.
- Benefits: Enjoy performance bonuses, discounts, paid volunteer time, and career progression opportunities.
- Why this job: Be part of a dynamic team, develop customer relationships, and enhance your skills in a supportive environment.
- Qualifications: Customer service experience is preferred; a passion for cars is a bonus!
- Other info: Flexible working hours with opportunities for training and development.
The predicted salary is between 18000 - 30000 £ per year.
About The Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by always representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPI’s.
Working hours
0.5 (average) hours Monday to Friday, including alternate Saturday working.
About You
What you\’ll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn\’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What we’ll offer
Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:
- Opportunity to earn a performance based bonus as part of this role.
- days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served.
- Free flu vaccine.
- Health & wellbeing tools.
- Free support from pension experts.
- Life assurance scheme.
- Discounts from ’s of household names including Asda, Nike & John Lewis.
- A suite of financial wellbeing products including advances and savings schemes.
- Paid time off to volunteer.
- Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over branches nationwide and a turnover exceeding £ million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 1. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group\’s national garage programme, Servicesure.
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Retail Assistant employer: The Parts Alliance
Contact Detail:
The Parts Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with the automotive industry, especially car parts. Even if you don't have prior knowledge, showing a genuine interest and willingness to learn can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've successfully resolved customer queries or contributed to sales targets in a team environment.
✨Tip Number 3
Demonstrate your ability to work well under pressure. Retail environments can be fast-paced, so be prepared to discuss how you've managed busy periods while maintaining excellent service.
✨Tip Number 4
Showcase your IT skills, particularly with systems like MS Office. Being comfortable with technology is crucial for this role, so mention any relevant software experience during your discussions.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service or retail experience you have. Use specific examples to demonstrate your ability to meet targets and provide excellent customer service.
Showcase Your Skills: Make sure to mention your IT proficiency and any relevant knowledge of car parts or the automotive industry. If you have experience with specific systems like MAM or Allicat, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Mention why you want to work at GSF Car Parts and how you can contribute to their success.
How to prepare for a job interview at The Parts Alliance
✨Showcase Your Customer Service Skills
As a Retail Assistant, excellent customer service is key. Be prepared to share specific examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your ability to meet the company's high standards.
✨Familiarise Yourself with Automotive Knowledge
While knowledge of car parts isn't essential, having a basic understanding of the automotive industry can set you apart. Do some research on common car parts and their functions, as this will help you engage more effectively during the interview.
✨Demonstrate Teamwork and Collaboration
GSF Car Parts values teamwork, so be ready to discuss how you've worked well with others in previous roles. Highlight any experiences where you contributed to team goals or supported colleagues, as this shows you're a team player.
✨Prepare for Target-Driven Questions
Since the role is target-driven, expect questions about how you approach sales and achieving targets. Think of examples where you've met or exceeded sales goals, and be ready to explain your strategies for success.
