Retail Assistant

Retail Assistant

Crawley Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Assist customers with orders, maximise sales, and maintain a tidy store environment.
  • Company: GSF Car Parts is a leading automotive parts distributor in the UK, focused on growth and innovation.
  • Benefits: Enjoy competitive pay, bonuses, holiday entitlement, and discounts from major brands.
  • Why this job: Join a dynamic team, develop customer relationships, and gain valuable skills in a thriving industry.
  • Qualifications: Customer service experience is preferred; a passion for cars is a bonus but not essential.
  • Other info: Work Monday to Friday with alternate Saturdays; opportunities for personal development through our E-learning portal.

The predicted salary is between 24000 - 36000 £ per year.

About The Role

At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships. Main duties include:

  • Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
  • Pick relevant parts from the warehouse to fulfil customer orders.
  • Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
  • Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
  • Check customer returns for resale, warranty or surcharge.
  • Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
  • Utilise the E-learning portal to develop product knowledge and improve performance.
  • Ensure that the customer facing areas of the branch are kept clean and tidy.
  • Develop strong working relationships with customers and understand their garage needs.
  • Always promote a good image of the company by always representing our values and maintaining a professional appearance.
  • Ensure that the customer facing areas of the branch are kept clean and tidy.
  • Always working towards the achievement of relevant set KPI’s.
  • Working hours: (average) hours Monday to Friday, including alternate Saturday working

    About You

    What you\’ll need to succeed:

  • Proven customer service or sales/retail experience within a customer facing role.
  • Target driven and motivated to achieve results.
  • Excellent customer service skills.
  • Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
  • Confident user of IT and computer systems.
  • The ability to work well with others.
  • Excellent attention to detail.
  • Knowledge of car parts or the automotive industry would be advantageous but isn\’t essential.
  • Knowledge of MAM, Allicat, MS Office is desirable.
  • What’s in it for you?

    We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.

  • Competitive salaries with clear bonus structures in place
  • Annual salary reviews every April
  • days holiday (including bank holidays). We also reward Team Members with the chance to earn extra holiday days based on length of service with the company as a way of showing our appreciation for their loyalty
  • Eligibility to join our Electric Vehicle Scheme
  • Financial Wellbeing is an important part of taking care of your mental health. With that in mind all our Team Members have access to our financial wellbeing portal provided by Salary Finance. This includes: Personalised loans, advances and share schemes.
  • Peace of mind that if the worst should happen, GSF will look after your loved ones with our Life Assurance scheme which pays out a tax-free lump sum equivalent to *2 x your annual salary
  • Perks at Work – access to Discounts from ’s of household names including Asda, Nike & John Lewis
  • Health & wellbeing tools
  • Access to our Accelerate programme, where you will be able to gain qualifications that are nationally recognised.
  • About Us

    At GSF Car Parts, our mission is simple… to not only be the go-to partner for garages, suppliers, and the public, but also the top employer of choice – offering exceptional opportunities and career growth.

    GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. Our branch network is bolstered by an all-star leadership team, all with proven track record of success to give our teams the tools, knowledge and resources they need to serve more customers better than ever before. The business also benefits from integrated IT systems, which include our new industry leading catalogue system, Mastercat and access to the Group\’s national garage programme, Servicesure.

    With plans to invest, scale, and accelerate growth, GSF has the ability to be really different and enhance its market position as it embarks on a new era of expansion and innovation.

    Adding new branches to our -strong network demonstrates our commitment to shaking up the industry and leading our teams in the UK and Ireland to unprecedented success. And that\’s not all – we\’re gearing up to unveil a brand-new, world-class, national distribution centre spanning , square feet. With state-of-the-art technology at our fingertips, it will supercharge our logistics, ramp up service, and enable efficient sourcing from the global supply chain.

    Now is the perfect moment to become a valued member of the industry\’s most esteemed current and emerging talent.

    Join GSF Car Parts, your employer of choice, and let\’s supercharge your career together.

    #INDGSF

    .

    Retail Assistant employer: The Parts Alliance

    At GSF Car Parts, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises employee growth and development. As a Retail Assistant, you will enjoy competitive salaries, annual reviews, and access to our Accelerate programme for nationally recognised qualifications, all while working in a supportive environment that values teamwork and customer satisfaction. Join us in our expanding network and be part of a company that is committed to your success and well-being.
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    Contact Detail:

    The Parts Alliance Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Retail Assistant

    ✨Tip Number 1

    Familiarise yourself with the automotive industry and car parts. Even if you don't have prior knowledge, doing some research on common parts and their functions can help you stand out during interviews.

    ✨Tip Number 2

    Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you become more confident in handling customer queries and showcasing your proactive approach.

    ✨Tip Number 3

    Highlight any experience you have with sales targets or KPIs in your conversations. Showing that you understand the importance of meeting targets can make a positive impression on the hiring team.

    ✨Tip Number 4

    Network with current or former employees of GSF Car Parts on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.

    We think you need these skills to ace Retail Assistant

    Customer Service Skills
    Sales Skills
    Attention to Detail
    Teamwork
    Proactive Problem-Solving
    IT and Computer Skills
    Communication Skills
    Time Management
    Knowledge of Automotive Parts
    Ability to Work Under Pressure
    Target-Driven Mindset
    Adaptability
    Product Knowledge Development
    Organisational Skills

    Some tips for your application 🫡

    Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retail Assistant position. Tailor your application to highlight how your skills and experiences align with these aspects.

    Highlight Customer Service Experience: Emphasise any previous customer service or retail experience in your CV and cover letter. Provide specific examples of how you have successfully handled customer queries or contributed to sales targets.

    Showcase Teamwork Skills: Since the role involves working closely with a team, mention any relevant experiences where you collaborated effectively with others. This could include group projects, team sports, or previous job roles.

    Express Enthusiasm for the Automotive Industry: Even if you don't have extensive knowledge of car parts, express your eagerness to learn about the automotive industry. Mention any relevant interests or experiences that demonstrate your willingness to develop product knowledge.

    How to prepare for a job interview at The Parts Alliance

    ✨Showcase Your Customer Service Skills

    As a Retail Assistant, excellent customer service is key. Be prepared to share specific examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone.

    ✨Demonstrate Product Knowledge

    While knowledge of car parts isn't essential, showing a willingness to learn can set you apart. Familiarise yourself with common automotive terms and be ready to discuss how you would approach learning about the products GSF Car Parts offers.

    ✨Highlight Your Teamwork Abilities

    This role requires working closely with others, so be ready to discuss your experience in team settings. Share examples of how you've contributed to team goals and supported your colleagues in achieving targets.

    ✨Prepare for Target-Driven Questions

    Since the role is target-driven, think about how you have met or exceeded sales targets in previous roles. Be ready to discuss your strategies for staying motivated and achieving personal benchmarks.

    Retail Assistant
    The Parts Alliance
    Location: Crawley
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