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For Companies At a Glance
- Tasks: Deliver excellent customer service and maximise sales through face-to-face interactions.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Enjoy competitive pay, performance bonuses, and discounts from top brands.
- Why this job: Be part of a dynamic team and develop valuable skills in retail and customer service.
- Qualifications: Customer service experience and a positive attitude towards problem-solving.
- Other info: Opportunities for training, career progression, and a supportive work environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
About the Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent customer service. You will play a crucial part of the team, contributing towards achieving branch and individual targets through face‑to‑face sales, servicing click‑and‑collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click‑and‑collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E‑learning portal to develop product knowledge and improve performance.
- Ensure that the customer‑facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company and maintain a professional appearance.
- Always work towards the achievement of relevant set KPI’s.
Working hours: (average) hours Monday to Friday, including alternate Saturday working.
About You
What you’ll need to succeed:
- Proven customer service or sales/retail experience within a customer‑facing role.
- Target‑driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, proactively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What we’ll offer
Benefits at GSF Car Parts are designed to support all aspects of our team members’ life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone!
- Opportunity to earn a performance‑based bonus as part of this role.
- Days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with experience.
- Free flu vaccine.
- Health & wellbeing tools.
- Free support from pension experts.
- Life assurance scheme.
- Discounts from household names including Asda, Nike & John Lewis.
- A suite of financial wellbeing products including advances and savings schemes.
- Paid time off to volunteer.
- Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over branches nationwide and a turnover exceeding £ million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 1. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry‑leading catalogue system, Allicat, and access to the Group’s national garage programme, Servicesure.
Retail Assistant in Newcastle upon Tyne employer: The Parts Alliance
Contact Detail:
The Parts Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork spirit! GSF Car Parts values collaboration, so be prepared to discuss how you've worked well with others in previous roles. Highlight any achievements that came from working as part of a team.
✨Tip Number 4
Apply through our website! We want to see your application come through our platform. It’s the best way to ensure it gets noticed. Plus, you’ll find loads of resources to help you prepare for the next steps in the process!
We think you need these skills to ace Retail Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service or retail. We want to see how you've gone above and beyond to help customers, so share those stories!
Tailor Your Application: Take a moment to read through the job description and match your skills and experiences to what we're looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Parts Alliance
✨Know Your Stuff
Familiarise yourself with the automotive industry and car parts. Even if you don’t have extensive knowledge, showing that you've done your homework will impress the interviewers. Brush up on common car parts and their functions to demonstrate your interest in the role.
✨Customer Service is Key
Prepare examples from your past experiences where you provided excellent customer service. Think about how you resolved issues or went the extra mile for a customer. This will show that you understand the importance of customer satisfaction in a retail environment.
✨Be Target-Driven
Since the role is target-driven, come ready to discuss how you’ve met or exceeded targets in previous roles. Share specific metrics or achievements that highlight your ability to contribute to branch goals and personal benchmarks.
✨Team Player Attitude
GSF Car Parts values teamwork, so be prepared to talk about how you work well with others. Share instances where you collaborated with colleagues to achieve a common goal or supported team members during busy periods.
