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- Tasks: Deliver excellent customer service and assist with sales in a dynamic retail environment.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Flexible casual hours, gain valuable experience, and develop your customer service skills.
- Why this job: Be part of a supportive team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and a positive attitude towards problem-solving.
- Other info: Opportunity to learn about the automotive industry and grow your career.
The predicted salary is between 11 - 16 £ per hour.
At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPI’s.
Working hours: Casual basis to cover sickness and annual leave. Will include weekend working.
What you’ll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training.
Casual Retail Assistant in London employer: The Parts Alliance
Contact Detail:
The Parts Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Assistant in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and represent the company’s image well. A smart appearance can set the tone for a positive conversation.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Casual Retail Assistant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service or retail. We love candidates who can demonstrate their ability to connect with customers and resolve queries effectively.
Tailor Your Application: Take a moment to customise your application for the Casual Retail Assistant role. Mention specific skills or experiences that align with our job description, like your sales achievements or teamwork abilities.
Keep It Professional Yet Friendly: While we want to see your personality shine through, remember to maintain a professional tone. Show us that you can represent our values and create a positive image of GSF Car Parts.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at The Parts Alliance
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you understand the importance of excellent service, which is key for a Casual Retail Assistant.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn’t essential, having a basic understanding can give you an edge. Do a bit of research on common car parts and their functions. This will not only impress your interviewers but also help you feel more confident when discussing the role.
✨Show Your Team Spirit
Since teamwork is crucial in this role, be prepared to discuss how you’ve worked well with others in the past. Share specific examples of how you contributed to a team’s success or helped a colleague out. This will demonstrate that you’re a team player who can contribute positively to the branch.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some questions to ask your interviewers. Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
