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For Companies At a Glance
- Tasks: Deliver excellent customer service and maximise sales through face-to-face interactions.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Flexible casual hours, gain valuable retail experience, and develop your skills.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and a positive attitude towards problem-solving.
- Other info: Opportunity to learn about the automotive industry and grow within a supportive environment.
The predicted salary is between 11 - 16 £ per hour.
At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPI’s.
Working hours: Casual basis to cover sickness and annual leave. Will include weekend working.
What you’ll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training.
Casual Retail Assistant employer: The Parts Alliance
Contact Detail:
The Parts Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and sales experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally during the interview. A smart appearance shows that you respect the opportunity and are serious about the role. Plus, it helps create a positive first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Don't forget to mention something specific from your conversation to make it personal!
We think you need these skills to ace Casual Retail Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service or retail. We want to see how you've gone above and beyond to help customers, so share those stories!
Tailor Your Application: Take a moment to read through the job description and match your skills to what we're looking for. Use keywords from the description to show us you're the perfect fit for the Casual Retail Assistant role.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to maintain a professional tone in your application. Show us your personality, but keep it respectful and aligned with our company values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at The Parts Alliance
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of excellent service, which is key for a Casual Retail Assistant.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn't essential, having a basic understanding can give you an edge. Do a bit of research on common car parts and their functions. This will help you feel more confident when discussing how you can assist customers with their needs.
✨Show Your Team Spirit
GSF Car Parts values teamwork, so be ready to discuss how you've worked well in a team before. Think of specific instances where you contributed to a group goal or helped a colleague out. This will demonstrate that you're a team player who can contribute positively to the branch.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some questions to ask your interviewer. Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
