Service Operations Manager (Learning Disabilities) in Cardiff

The service manager has responsibility for co-ordinating staff and resources in order to achieve the highest standards of care, taking into account the physical, social and psychological needs of the service users; ensuring the welfare of service users and compliance with the organisation's agreed standards and statutory and contractual requirements. To operate within a legislative framework and ensure that all habits in the home are consistent with existing statute and government guidelines, actively working to promote our values and care ethos within the staff team and home.

The area service manager will manage and support managers for 5 supported living projects and also community activities for adults and children of Lynton Community Care. The service manager will report directly to the Registered Individual.

• To be responsible for referring including assessment, liaison with previous care team, family and advocates developing initial personalised care and risk management plans.
• To sustain and support balanced relationships and good communication with all service users, relatives and other professionals engaged in their care.
• Accountable for knowledge of, and compliance with, relevant statutory requirements, and best practice including (but not exclusively) aspects of the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act (2005) and Deprivation of Liberty Safeguards.
• To keep effective control of the homes ensuring that all environmental health, infection control and health and safety legislation and regulations are complied with. Risk assessments ensure risks are managed, fire checks are conducted to keep residents safe and ensure a safe environment in the home.
• Work in association with and cooperate with CIW to have a good understanding of CIW Fundamental Standards and be accountable for carrying out Statutory Notifications as appropriate.
• Ensure all legal and statutory documentation is realised and documentation about the home is given (insurance, enrolment documents etc.).
• Make certain there is documentation of maintenance issues and appropriate action is taken on maintenance issues.
• Assist with monitoring and investigating complaints, generating reports as well as taking corrective action; implementing changes within the home as well.
• Assist with recruiting appropriate staff, the induction of staff and meet all training requirements for the team.
• Promote a culture of openness and honesty in the home; support team members to have a voice, make decisions and create improvements within the service.
• Ensure good practice by holding regular staff team meetings, supporting and developing the work of the staff team including identifying and providing supervision opportunities.
• Build positive and transparent relationships with all staff and have effective communication mechanisms.
• Take part in the disciplinary process to include suspending staff (if necessary), investigations, meetings and deciding on the action (consult with HR if needed).
• Have an effective staff scheduling system in place, including staff numbers on shift for each service, rotas which cover all shifts, the management of staff absences and cover, and holiday and sickness management.
• Have an effective system for ordering, booking in, disposal and auditing of service user medication.
• To have responsibility for budgeting and monitoring expenditure in the home of petty cash, service user’s food shopping and activity budgets.
• To safeguard service users and play a key part in any safeguarding issues.
• To be able to make applications in respect of Deprivation of Liberty Safeguards along with working with paid personal representatives to ensure our care plans are legal in terms of DOLs.
• To be on call out of hours to offer advice and guidance over the phone and attend incidents as necessary.
• Attend supervision and be responsible for CPD.
• To be involved with the strategy, the decision-making process and to grow the business with it.
• To perform such other reasonable duties or responsibilities within the Department as may be determined by the Director appropriate to your level of skill and competence.
• To manage budgets and other financials.
• To write and audit behavioural reports and compile.
• The service manager must possess skills and qualifications to support both adults and children living with learning disabilities.