At a Glance
- Tasks: Join us to ensure quality in NHS complaint resolutions and improve public service standards.
- Company: Be part of the Parliamentary Health Service Ombudsman, a vital independent service for fair complaint handling.
- Benefits: Enjoy a competitive salary, generous holiday, flexitime, and a strong pension scheme.
- Other info: We value diversity and encourage applications from all backgrounds, including those with disabilities.
- Why this job: Make a real impact on public health services while working in a supportive and inclusive environment.
- Qualifications: Bring your experience in quality control, data analysis, and project management to this rewarding role.
The predicted salary is between 35000 - 46000 £ per year.
We are the Parliamentary Health Service Ombudsman, an independent national ombudsman service. We are here to make final decisions on complaints that are yet to be resolved by the NHS in England, UK government departments, and some other public organisations. We do this fairly and transparently without taking sides, and our service is completely free.
About the role
• Provide specialist quality sampling activity based on priorities and themes
• Develop quality control and assurance activity, methodologies, and tools effectively
• Audit casework and compliance recommendations and compare and report findings against policy led quality standards, measures, and PHSO\'s service charter commitments
• Provide feedback and coaching on quality control and assurance standards and outcomes
• Ensure that the SMART remedies PHSO recommend to organisations we investigate are met fully or escalated in-line within policy and guidance
• Support the development of PHSO quality standards and measures for each operational team or service
• Deliver key projects within the Quality Standard working as an important member of the Quality and Improvement Team.
• Development of policy, guidance, training, tools, and communications arising from projects
• Identify and provide examples of what good looks like against agreed quality standards and measures, highlighting exceptional examples to share as good practice and to enable continuous improvement
• Use quality information, data and KPIs to establish success measures, trends, and outcomes in relation to own projects
The Successful Applicant
Essential:
• Experience of working in a Quality or Improvement role, with an in-depth understanding of quality control procedures and relevant legal standards
• Working knowledge of data analysis and statistical methods
• An understanding of complaint handling, the Ombudsman\'s role, strategic context and framework within which PHSO operate
• Ability to build relationships and influence internal and external stakeholders across the business
• Ability to analyse complex written materials and identify and summarise key themes, including the development of business cases
• Development, recommending and implementation of policies and processes
• Ability to work collaboratively, seeking and applying feedback
• Casework experience
• Have Project Management experience, with the ability to successfully deliver multiple projects
• Experience of working across all levels, communicating and presenting confidently to internal and external stakeholders, including public speaking
• Must have excellent written and verbal communication skills and be IT literate
• An awareness of public administration (central government in particular) or the NHS and the context in which it operates
• Coaching and feedback skills
• Casework management experience
• Educated to degree or equivalent level and/or hold a qualification in quality control (ISO 9000 etc.)
What\'s on Offer
• Salary £40,978
• Civil Service Pension scheme (minimum 26.6% employer contribution)
• 30-day holiday entitlement, plus 2.5 extra statutory holidays on top
• Flexitime: Core hours between 10.00-12.00 and 14.00-16.00
• Extra 2 days of Flexi-leave each month for additional hours that have been accrued
• Access to a wide variety of internal and external wellbeing support, 24/7 assistance programmes and health advice
PHSO is committed to Equality, Diversity and Inclusion (EDI), and welcomes applications from individuals from diverse backgrounds. They are also a Disability Confident organisation. Should you wish to access the Disability Confident Scheme (DCS) or require any reasonable adjustments through the process please contact the lead recruiter to discuss your needs before the advert closes.
To apply, please submit an up-to-date CV detailing your experience that best fits the essential criteria outlined above.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
How to apply
Please submit your CV by 10am 18th March 2022.
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#J-18808-LjbffrSenior Quality Officer in Manchester employer: The Parliamentary and Health Service Ombudsman
At the Parliamentary Health Service Ombudsman, we pride ourselves on being an excellent employer that values fairness, transparency, and employee development. Our supportive work culture fosters collaboration and innovation, offering extensive benefits such as a generous pension scheme, flexible working hours, and a commitment to wellbeing. Located in the heart of the UK, we provide meaningful opportunities for growth and the chance to make a real impact in public service.
Contact Details:
The Parliamentary and Health Service Ombudsman Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Quality Officer in Manchester
✨Tip Number 1
Familiarise yourself with the specific quality control procedures and legal standards relevant to the role. Understanding these will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 2
Network with professionals in the quality assurance and improvement sectors, especially those who have experience with public organisations or the NHS. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your project management experience in detail. Be ready to share examples of how you've successfully delivered multiple projects, as this is a key requirement for the role.
✨Tip Number 4
Brush up on your data analysis and statistical methods skills. Being able to analyse complex information and present it clearly will be crucial in demonstrating your fit for the Senior Quality Officer position.
We think you need these skills to ace Senior Quality Officer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in quality control and improvement roles. Emphasise your understanding of quality standards, complaint handling, and any relevant project management experience.
Showcase Relevant Skills:Clearly outline your skills in data analysis, stakeholder engagement, and communication. Provide specific examples of how you've successfully delivered projects or influenced others in previous roles.
Address the Essential Criteria:Directly respond to the essential criteria listed in the job description. Use bullet points to make it easy for the hiring team to see how you meet each requirement, such as your casework management experience and coaching skills.
Proofread and Format:Before submitting your application, proofread your CV for any spelling or grammatical errors. Ensure that the format is clean and professional, making it easy to read and visually appealing.
How to prepare for a job interview at The Parliamentary and Health Service Ombudsman
✨Understand the Ombudsman's Role
Familiarise yourself with the role of the Parliamentary Health Service Ombudsman and its strategic context. Be prepared to discuss how your experience aligns with their mission of resolving complaints fairly and transparently.
✨Showcase Your Quality Control Expertise
Highlight your experience in quality control procedures and relevant legal standards. Be ready to provide specific examples of how you've developed and implemented quality assurance methodologies in previous roles.
✨Demonstrate Data Analysis Skills
Since the role requires a working knowledge of data analysis and statistical methods, prepare to discuss your experience with these tools. Bring examples of how you've used data to drive improvements or inform decision-making.
✨Prepare for Stakeholder Engagement
The ability to build relationships and influence stakeholders is crucial. Think of instances where you've successfully communicated with diverse groups, and be ready to share how you navigated those interactions.
