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- Tasks: Handle complex cases and make impactful decisions to improve public services.
- Company: Join a vibrant team at the Parliamentary and Health Service Ombudsman in Manchester.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse culture with excellent career advancement opportunities.
- Why this job: Make a real difference by resolving complaints and advocating for people's rights.
- Qualifications: Experience in casework, strong analytical skills, and ability to empathise while remaining impartial.
The predicted salary is between 40000 - 50000 £ per year.
Closing date: 17 May 2026
Interview and assessment dates: 08 – 19 June 2026 (both in person)
About us
The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right. Based in the centre of Manchester, we employ over 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you. This is a hybrid role, with an expectation that you will work from the office at least 40% of the time.
The role:
We have an exciting opportunity to become a Senior Caseworker, working on our most difficult and complicated cases. As a Senior Caseworker, you will undertake casework in a timely and proportionate way to meet our internal and external standards. We are looking for enthusiastic and motivated individuals to support and engage with change in their own area and within wider PHSO. A key part of the role will be to ensure you progress all cases promptly and proportionately and look to fully resolve them at the earliest opportunity in line with our Quality Framework. Working independently in line with our delegation scheme, you will be expected to make nuanced and complex decisions which meet our quality standards. You will have proven experience of successfully managing a varied workload, have excellent analytical skills, and the ability to make robust, evidenced-based decisions on complex material. You will be able to show appropriate empathy, whilst ensuring that you remain impartial.
Our benefits:
- Civil Service benefits
Senior Caseworker employer: The Parliamentary and Health Service Ombudsman
Contact Detail:
The Parliamentary and Health Service Ombudsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Caseworker
✨Tip Number 1
Get to know the company! Research the Parliamentary and Health Service Ombudsman, their values, and recent projects. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to casework and decision-making. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the organisation. They might share tips or even refer you internally, which can give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the PHSO team and ready to tackle those complex cases head-on!
We think you need these skills to ace Senior Caseworker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Senior Caseworker role. Highlight your analytical skills and decision-making abilities, as these are key for us.
Showcase Your Experience: Don’t just list your previous jobs; tell us about the challenges you faced and how you overcame them. We want to see your proven experience in managing complex cases and making robust decisions.
Be Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. Show us your empathy and commitment to putting people first, as this aligns with our values at PHSO.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and keep track of it during the hiring process.
How to prepare for a job interview at The Parliamentary and Health Service Ombudsman
✨Know Your Stuff
Make sure you thoroughly understand the role of a Senior Caseworker and the mission of the Parliamentary and Health Service Ombudsman. Familiarise yourself with their processes, values, and recent cases they’ve handled. This will help you demonstrate your genuine interest and show that you’re ready to tackle the challenges of the role.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your analytical skills and decision-making abilities. Think about complex cases you've managed and how you approached them. Be ready to discuss how you ensured timely resolutions while maintaining quality standards, as this is crucial for the role.
✨Demonstrate Empathy and Impartiality
As a Senior Caseworker, you'll need to balance empathy with impartiality. Prepare to discuss how you handle sensitive situations and make decisions that are fair and evidence-based. Practising responses to potential scenarios can help you articulate your approach during the interview.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of cases you might encounter, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the organisation aligns with your values and work style.