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- Tasks: Support public engagement and improve casework services through collaboration and feedback.
- Company: Join the Parliamentary Health Service Ombudsman, an independent service resolving NHS complaints fairly.
- Benefits: Enjoy a free service environment and opportunities for impactful community engagement.
- Other info: Collaborate with various teams to ensure consistent external engagement across stakeholders.
- Why this job: Make a difference in public health while working with diverse stakeholders and enhancing service quality.
- Qualifications: No specific qualifications required; passion for public service and engagement is key.
The predicted salary is between 28800 - 43200 £ per year.
We are the Parliamentary Health Service Ombudsman, an independent national ombudsman service. We are here to make final decisions on complaints that are yet to be resolved by the NHS in England, UK government departments, and some other public organisations. We do this fairly and transparently without taking sides, and our service is completely free.
About the role
The Public & User Engagement Officer will be responsible for supporting PHSO’s new public and user engagement function. This will include providing secretariat for a new Public and User Advisory Group, which will work with PHSO to help improve our casework service and inform the decisions we make as an organisation.
The role also involves supporting the Public & User Engagement Manager to develop PHSO’s Service Charter, outlining what people can expect when they bring a complaint to us, and working with the research team to measure PHSO’s performance against this Charter.
The postholder will assist the Public & User Engagement Manager in engaging with charities, advocacy groups, and other voluntary and community sector partners to gather feedback on PHSO’s service. This engagement will also focus on co-creating future strategic objectives for PHSO.
The Public & User Engagement Officer will work closely with the Liaison and Outreach teams to ensure consistency in external engagement across various stakeholders.
This role requires collaboration with colleagues across PHSO, including casework, communications, governance, policy, and public affairs teams.
How to apply
Please submit your CV by 10am on 30/05/2022.
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Public and User Engagement Officer employer: The Parliamentary and Health Service Ombudsman
Contact Detail:
The Parliamentary and Health Service Ombudsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public and User Engagement Officer
✨Tip Number 1
Familiarise yourself with the work of the Parliamentary Health Service Ombudsman. Understanding their mission and values will help you articulate how your skills align with their goals during any discussions or interviews.
✨Tip Number 2
Network with professionals in the public engagement sector. Attend relevant events or webinars to connect with individuals who have experience in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss your experience in stakeholder engagement. Be ready to share specific examples of how you've successfully collaborated with diverse groups, as this is crucial for the role of Public and User Engagement Officer.
✨Tip Number 4
Stay updated on current issues within the NHS and public services. Being knowledgeable about recent developments will demonstrate your commitment to the field and your ability to engage effectively with stakeholders.
We think you need these skills to ace Public and User Engagement Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Public and User Engagement Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous work in public engagement, collaboration with community organisations, or experience in complaint resolution.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your background makes you a suitable candidate. Mention specific examples of past experiences that demonstrate your ability to engage with diverse stakeholders.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at The Parliamentary and Health Service Ombudsman
✨Understand the Organisation's Mission
Familiarise yourself with the Parliamentary Health Service Ombudsman's mission and values. Be prepared to discuss how your personal values align with their commitment to fairness and transparency in handling complaints.
✨Showcase Your Engagement Skills
Highlight your experience in public and user engagement. Prepare examples of how you've successfully collaborated with diverse stakeholders, such as charities or advocacy groups, to gather feedback and improve services.
✨Demonstrate Collaborative Spirit
Since the role involves working closely with various teams, be ready to discuss your teamwork experiences. Share specific instances where you contributed to a project by collaborating with different departments or external partners.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations related to user engagement or service improvement. Think through potential challenges and articulate your problem-solving approach clearly.