At a Glance
- Tasks: Join a panel to provide expert advice on improving public services and handling complaints.
- Company: PHSO is an independent ombudsman service ensuring accountability in UK public organisations.
- Benefits: Gain valuable experience, network with professionals, and contribute to meaningful change in public services.
- Other info: Expressions of interest for future roles are welcome, even if no current vacancies exist.
- Why this job: Be part of a team that influences real improvements and holds public bodies accountable.
- Qualifications: Significant senior experience in UK Government departments and expertise in governance procedures required.
The predicted salary is between 36000 - 60000 £ per year.
PHSO makes final decisions on complaints that have not been resolved by UK government departments and the NHS in England, and some other UK public organisations. This is done independently and impartially.
We are an independent national ombudsman service, holding public bodies to account. PHSO is not part of government, the NHS in England or a regulator. We are neither a consumer champion nor an advocacy service. A free service for everyone, PHSO looks into complaints where an individual or group believes there has been injustice or hardship because an organisation has not acted properly or fairly or has provided a poor service and not put things right.
We normally expect people to complain to the organisation first, so it has a chance to put things right. If an individual believes there is still a dispute about the complaint after an organisation has responded, they can ask PHSO to look into the complaint. We share findings from casework with Parliament to help it hold organisations that provide public services to account, and these findings are shared more widely to help others promote improvements in public services.
PHSO is accountable to Parliament and our work is scrutinised by the Public Administration and Constitutional Affairs Committee.
About the role
The Ombudsman is seeking to expand his panel of ‘expert advisors\'. The purpose of the panel is to offer the Ombudsman and PHSO expert challenge and support where the Ombudsman identifies this would be useful.
Panel members are appointed on the basis that they have the right mix of skills and experience to provide frank, honest and expert advice and feedback to the Ombudsman and Chief Executive in areas such as:
• The strategic priorities and direction of the organisation, including contributing to individual projects delivering our new Corporate Strategy for 2022-25;
• Improving our service through process review with reference to meta-analysis of complaints about our service;
• Perceptions of PHSO’s service amongst complainants, organisations we investigate and other stakeholders;
• The handling of individual complex complaints;
• Relevant developments across the public and wider sectors that may impact on the work of the Ombudsman.
Particular expertise sought:
As the Ombudsman’s Expert Advisory Panel enters its third year of operation, we are particularly interested in expanding its expertise in governance procedures. We are seeking one candidate with significant senior experience within UK Government departments, including in leading systemic reviews to learn from mistakes and influencing real changes and improvements as a result of listening to the public’s experiences. There is no current intention to recruit additional candidates at this time, though we remain open to expressions of interest for the future.
This role description is not intended to be exclusive or exhaustive. It is an outline indication of the areas of activity and may be amended to reflect the changing needs of the organisation.
How to apply
Please submit your CV and supporting statement by 9am Thursday 17th March 2022.
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#J-18808-LjbffrExpert Advisory Panel Member in Manchester employer: The Parliamentary and Health Service Ombudsman
PHSO is an exceptional employer, offering a unique opportunity to contribute to the integrity of public services in the UK. With a commitment to impartiality and accountability, employees are part of a collaborative work culture that values expert input and fosters professional growth. The role of Expert Advisory Panel Member not only allows for meaningful engagement with governance procedures but also provides a platform to influence real change within public organisations, making it a rewarding career choice for those passionate about public service improvement.
Contact Details:
The Parliamentary and Health Service Ombudsman Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Expert Advisory Panel Member in Manchester
✨Tip Number 1
Familiarise yourself with the PHSO's current Corporate Strategy for 2022-25. Understanding their strategic priorities will help you articulate how your expertise aligns with their goals during discussions or interviews.
✨Tip Number 2
Network with current or former members of the Expert Advisory Panel. They can provide insights into the role and expectations, which can be invaluable in preparing for any informal conversations or interviews.
✨Tip Number 3
Stay updated on recent developments in governance procedures within UK Government departments. Being knowledgeable about current issues will demonstrate your commitment and relevance to the role.
✨Tip Number 4
Prepare to discuss specific examples from your experience where you've influenced change based on public feedback. This will showcase your ability to provide the frank and honest advice that the Ombudsman is seeking.
We think you need these skills to ace Expert Advisory Panel Member in Manchester
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Expert Advisory Panel Member position. Understand the responsibilities and the specific expertise they are looking for, particularly in governance procedures and systemic reviews.
Tailor Your CV:Craft your CV to highlight relevant experience that aligns with the role's requirements. Focus on your senior experience within UK Government departments and any instances where you've led systemic reviews or influenced changes based on public feedback.
Write a Strong Supporting Statement:In your supporting statement, clearly articulate how your skills and experiences make you a suitable candidate for the panel. Provide specific examples of your work that demonstrate your ability to provide expert advice and challenge effectively.
Proofread and Submit:Before submitting your application, proofread both your CV and supporting statement for clarity and grammatical accuracy. Ensure all required documents are included and submit your application via the StudySmarter website before the deadline.
How to prepare for a job interview at The Parliamentary and Health Service Ombudsman
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of what the Expert Advisory Panel Member role entails. Familiarise yourself with PHSO's mission, values, and the specific challenges they face in holding public bodies accountable.
✨Showcase Relevant Experience
Highlight your senior experience within UK Government departments, especially any work related to governance procedures or systemic reviews. Be prepared to discuss how your background can contribute to improving PHSO's services.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to provide expert advice and feedback on complex complaints. Think of examples from your past where you've influenced change or improved processes based on stakeholder feedback.
✨Demonstrate Your Commitment to Public Service
Express your passion for public service and accountability. Share your thoughts on the importance of listening to the public's experiences and how this can lead to meaningful improvements in public services.
