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- Tasks: As a caseworker, you'll manage complaints and ensure fair resolutions for the public.
- Company: Join a vital organisation that champions justice in public services across the UK.
- Benefits: Enjoy a free service for everyone and the chance to make a real impact.
- Why this job: This role offers a unique opportunity to drive change and improve lives through your work.
- Qualifications: We're looking for motivated individuals with strong customer service and analytical skills.
- Other info: Applications must be submitted by 10am on 30 October 2017.
The predicted salary is between 28800 - 48000 £ per year.
We are the final stage for complaints about the NHS in England, UK government departments and some other UK public organisations.
We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
About the role
As a caseworker you will be undertaking casework in a timely and proportionate way to our agreed internal and external standards.
We are looking for motivated individualswith excellent customer service skills to join our team. You willbe able to successfully manage a varied workload andhave excellent analytical skills. You should also be ableto make evidenced-based decisions and show appropriate empathy whilst ensuring that you remain impartial.
You must be able to write clearly and effectively. This is an exciting opportunity to help make a difference to society. The work we do is extremely important in righting individual wrongs, informing public policy and driving improvements in public services.
Read our blog to find out what it\’s like to work in our caseworker team.
How to apply
Your application should be in the form of a written CV.
Applications must be received by 10am on 30 October 2017.
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Caseworker, Manchester employer: The Parliamentary and Health Service Ombudsman
Contact Detail:
The Parliamentary and Health Service Ombudsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caseworker, Manchester
✨Tip Number 1
Familiarise yourself with the NHS complaints process and the role of the ombudsman. Understanding how complaints are handled will help you demonstrate your knowledge during interviews and show your genuine interest in the position.
✨Tip Number 2
Highlight your customer service experience in conversations or networking events. Being able to discuss specific examples where you've successfully managed difficult situations will showcase your skills and make you a more attractive candidate.
✨Tip Number 3
Practice your analytical skills by reviewing case studies related to public service complaints. This will not only prepare you for potential interview questions but also help you understand the complexities of the role.
✨Tip Number 4
Connect with current or former caseworkers through professional networks like LinkedIn. They can provide valuable insights into the role and the organisation, which can help you tailor your approach when applying.
We think you need these skills to ace Caseworker, Manchester
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities of a caseworker. Familiarise yourself with the key skills required, such as customer service, analytical thinking, and effective communication.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your ability to manage a varied workload, make evidence-based decisions, and demonstrate empathy while remaining impartial.
Showcase Your Writing Skills: Since clear and effective writing is crucial for this role, ensure your CV is well-structured and free from errors. Use concise language and bullet points to make it easy to read, while also showcasing your ability to communicate complex information clearly.
Include Relevant Examples: In your CV, provide specific examples of past experiences where you successfully handled complaints or resolved issues. This will demonstrate your capability in managing casework and your commitment to improving public services.
How to prepare for a job interview at The Parliamentary and Health Service Ombudsman
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a caseworker. Familiarise yourself with the types of complaints handled and the importance of impartiality and empathy in your role.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've successfully analysed complex situations or made evidence-based decisions. This will demonstrate your ability to handle the varied workload expected in this position.
✨Demonstrate Customer Service Excellence
Be ready to discuss how you've provided excellent customer service in previous roles. Highlight specific instances where you resolved issues effectively, as this is crucial for a caseworker.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since writing is a key part of the job, consider preparing a brief written response to a hypothetical complaint to showcase your writing skills during the interview.