Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support systemic investigations and manage casework effectively.
- Company: Join the Parliamentary Health Service Ombudsman, a vital independent service resolving NHS complaints.
- Benefits: Enjoy flexible working, 30 days holiday, and a generous pension scheme.
- Why this job: Make a real impact in public service while developing valuable skills in a supportive environment.
- Qualifications: Teamwork experience, strong communication skills, and IT literacy are essential.
- Other info: PHSO values diversity and is committed to equality and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We are the Parliamentary Health Service Ombudsman, an independent national ombudsman service. We are here to make final decisions on complaints that are yet to be resolved by the NHS in England, UK government departments, and some other public organisations.
We do this fairly and transparently without taking sides, and our service is completely free.
About the role
Purpose of this role is to support the delivery of systemic investigations
Main Duties
• Support the development and set up of the systemic investigations function
• Manage personal workload, planning effectively to complete tasks within agreed deadlines
• Gather information and produce written work that clearly sets out the evidence in a clear and robust way
• Identify and consider relevant sources of information
• Provide concise analysis of information based on agreed scopes
• Continuously seek to protect and enhance PHSO\’s reputation and identify opportunities to promote our service
• Keep full, accurate and up-to-date records and audit trails on the case management system
• Communicate effectively with interested parties both orally and in writing, ensuring that communication is customer-focused and fit for purpose
• Coordinate facilities and materials for workshops, meetings and engagement activity and take minutes
• Successfully complete job specific training attaining appropriate accreditation and demonstrates competency at the appropriate level
• Support and engage with change in own area and within wider PHSO
• To provide excellent customer service to all internal and external stakeholders
The Successful Applicant
Essential:
• Experience of working within a team to achieve a common goal
• Experience of working in a developing business area
• Experience of interpreting data, producing reports discussing
• research findings, and making recommendations
• Experience of supporting the delivery of a project
• IT literate
• Excellent communication skills including verbal and written
• Experience of analysing complex material and identifying and summarising key issues
• Ability to work collaboratively and apply feedback
• Good planning and organisational skills, including an ability to manage conflicting priorities effectively
• Ability to develop ideas into recommendations for future action
• Ability to meet targets and deadlines
Desirable:
• An awareness of public administration (central government in particular) or the NHS and the context in which it operates
• Knowledge or understanding of the role of an Ombudsman function
• Experience of working in a customer-focused environment
• Good problem-solving skills
• Able to influence others including those outside of your direct working relationships
• Managing a complex caseload/project
• Casework management
What\’s on Offer
• Civil Service Pension scheme (min 26.6% employer contribution)
• 30-day holiday entitlement, + 2.5 extra statutory holidays on top of the normal public and bank holidays
• Flexible working
• Access to a wide variety of internal & external wellbeing support, 24/7 assistance programmes and health advice
• Premium access to Headspace mindfulness and wellbeing app
PHSO is committed to Equality, Diversity and Inclusion (EDI), and welcomes applications from individuals from diverse backgrounds. They are also a Disability Confident organisation. Further information on the EDI Strategy, Employee Networks, and participation in the Disability Confident Scheme can be found in our job pack.
Should you wish to access the Disability Confident Scheme (DCS) or require any reasonable adjustments through the process please contact the lead recruiter to discuss your needs before the advert closes.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
How to apply
To apply, please submit an up-to-date CV detailing your experience that best fits the essential criteria outlined above by 10am on 05/08/2022.
[HIDDEN] Please provide some further comments on how you found this page helpful.
Help us improve www.ombudsman.org.uk.
How do you think we could make this page better?
(Do not include any personal or financial information.)
Comments
Help us improve www.ombudsman.org.uk.
Please tell us more about the problems you had with this page.
(Do not include any personal or financial information.)
What were you doing?
What went wrong?
Submit button(s)
Stay updated
Subscribe to our mailing list for regular updates about our work.
#J-18808-Ljbffr
Casework Research & Support Officer employer: The Parliamentary and Health Service Ombudsman
Contact Detail:
The Parliamentary and Health Service Ombudsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casework Research & Support Officer
✨Tip Number 1
Familiarise yourself with the role of an Ombudsman and the specific context of public administration, particularly the NHS. Understanding the nuances of this environment will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Highlight your experience in managing complex projects or casework. Be prepared to discuss specific examples where you've successfully navigated challenges and delivered results, as this will showcase your ability to handle the responsibilities of the role.
✨Tip Number 3
Develop your analytical skills by practising how to summarise complex information clearly. You might want to review case studies or reports related to public complaints to refine your ability to identify key issues and present them effectively.
✨Tip Number 4
Network with professionals in the field of public administration or those who have worked with the Ombudsman service. Engaging with these individuals can provide valuable insights and potentially lead to referrals or recommendations for your application.
We think you need these skills to ace Casework Research & Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience relevant to the role of Casework Research & Support Officer. Focus on your skills in data interpretation, report writing, and project support, as these are essential for the position.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated both orally and in writing. Mention any experiences where you had to engage with stakeholders or present findings.
Demonstrate Organisational Skills: Provide specific examples of how you've managed conflicting priorities and met deadlines in previous roles. This will show your ability to handle the workload expected in this position.
Highlight Team Experience: Emphasise your experience working within a team to achieve common goals. Include details about your contributions to projects and how you collaborated with others to deliver results.
How to prepare for a job interview at The Parliamentary and Health Service Ombudsman
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Casework Research & Support Officer. Familiarise yourself with the PHSO's mission and how this role contributes to systemic investigations. This will help you articulate your interest and fit for the position.
✨Showcase Your Analytical Skills
Prepare examples that demonstrate your ability to analyse complex information and summarise key issues. Be ready to discuss how you've interpreted data in previous roles and how that experience can benefit the PHSO.
✨Emphasise Communication Abilities
Since effective communication is crucial, think of instances where you've successfully communicated complex information to various stakeholders. Highlight your verbal and written communication skills during the interview.
✨Demonstrate Team Collaboration
Be prepared to discuss your experience working within a team to achieve common goals. Share specific examples of how you've collaborated with others, managed conflicting priorities, and contributed to project delivery.
