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- Tasks: Be the friendly face of our GP practice, helping patients and managing front desk duties.
- Company: Join a forward-thinking GP practice serving 38,000 patients across multiple sites.
- Benefits: Enjoy a stable Monday to Friday schedule with a supportive team environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunity for growth in a dynamic and innovative healthcare setting.
The predicted salary is between 24000 - 36000 £ per year.
Danes Camp & The Parks is a GP practice operating across 6 sites in Northampton/Milton Keynes. We serve 38,000 patients across our 6 sites. We currently have a vacancy for maternity cover for a Receptionist/Administrator and we are looking for an enthusiastic individual with excellent customer service and communication skills to join our expanding team. You may be required to cover other sites as and when required. We are looking for a hard-working, committed individual with outstanding work ethics and previous experience in customer service knowledge. The job role would be Monday-Friday, 8-4:30 with a 30-minute lunch break.
Main duties of the job:
- As a receptionist, you will be the first point of contact both on the telephone and in person for our patients.
- You will co-ordinate front desk duties and cover general admin.
About us:
There are site managers based at each practice to oversee the day-to-day running and work with the GP partners and patients to ensure smooth running of the practices. Some sites are a dispensing practice and work closely with the Primary Care Network to provide care for all our patients. The practice is a teaching practice, provides NHS and Private Surgery for patients and is innovative and forward-thinking and will continue to engage with the local areas to provide services needed for the practice population.
Job responsibilities:
- To greet callers at the reception desk, establishing their needs and requirements.
- Where possible to deal with patients' needs personally or directing them to the correct person who is able to help.
- To make appointments for patients via the computerised appointments system.
- To answer the telephone politely and efficiently in accordance with the practice guidelines.
- To deal with patients wishing to register with the surgery, determining the appropriate type of registration, ensuring the paperwork is completed fully and correctly by the patient.
- Action workflow requests in a timely manner.
- Workflow to be checked on a regular basis; requests to be 2 weeks old before action.
- Cover ad-hoc duties when required.
Person Specification:
Experience:
- Good communication skills and IT knowledge.
- Experience of working with the general public.
- Experience of working in a GP practice would be an advantage but not essential.
Qualifications:
- GCSE grade A to C in English and Maths.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Maternity Receptionist/Administrator in Northampton employer: The Parks Medical Practice
Contact Detail:
The Parks Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maternity Receptionist/Administrator in Northampton
✨Tip Number 1
Get to know the practice! Research Danes Camp & The Parks, their values, and what they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team at Danes Camp & The Parks.
We think you need these skills to ace Maternity Receptionist/Administrator in Northampton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled different situations and provided excellent service, as this is key for the Maternity Receptionist role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that relate directly to the responsibilities listed in the job ad.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The Parks Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Danes Camp & The Parks. Familiarise yourself with their services, values, and the communities they serve. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Maternity Receptionist/Administrator, excellent customer service is key. Prepare examples from your past experiences where you successfully handled difficult situations or provided exceptional service. Be ready to discuss how you can bring that same level of care to their patients.
✨Practice Common Interview Questions
Anticipate questions related to your communication skills and IT knowledge. Practise responses to questions like 'How would you handle an upset patient?' or 'What experience do you have with appointment systems?' This will help you feel more confident during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your commitment to the role. Plus, it sets a positive tone for the rest of the meeting.
