At a Glance
- Tasks: Be the friendly face and voice for our patients, managing front desk duties and admin tasks.
- Company: Join The Parks Medical Practice, a forward-thinking GP practice serving 23,000 patients.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Make a real difference in patient care while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others; previous experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
The Parks Medical Practice is a GP practice operating from 4 sites in Northampton/Milton Keynes. We serve 23,000 patients across our 4 sites. We currently have an exciting opportunity for a receptionist vacancy. We are looking for an enthusiastic individual with excellent customer service and communication skills to join our expanding team. We are looking for a hard-working, committed individual with outstanding work ethics and previous experience in customer service knowledge. This role will be for 21 hours at Roade Surgery, NN7 2NN.
Working Hours:
- Monday: 8:00 - 12:30 and 2:30 - 6:30
- Tuesday: 2:30 - 6:30
- Thursday: 2:30 - 6:30
Main duties of the job:
- As a receptionist, you will be the first point of contact both on the telephone and in person for our patients.
- You will co-ordinate front desk duties and assist with general admin.
- You will work closely within a team of other receptionists, dispensers, and clinicians to provide excellent patient care.
About us:
The Parks Medical Practice is based over four sites in Northampton and has a combined list size of 23,000 patients. There are site managers based at each practice to oversee the day-to-day running and work with the GP partners and patients to ensure smooth running of the practices. We are a dispensing practice and work closely with the Primary Care Network to provide care for all our patients. The practice is a teaching practice, provides NHS and Private Surgery for patients, and is innovative and forward-thinking, continuing to engage with the local areas to provide services needed for the practice population.
Job responsibilities:
- To meet the reception teams at each site and cover across when and where needed.
- To greet callers at the reception desk, establishing their needs and requirements.
- Where possible, to deal with patients' needs personally or direct them to the correct person who is able to help.
- To make appointments for patients via the computerised appointments system.
- To answer the telephone politely and efficiently in accordance with the practice guidelines.
- To deal with patients wishing to register with the surgery, determining the appropriate type of registration, ensuring the paperwork is completed fully and correctly by the patient.
- Action workflow requests in a timely manner.
- Workflow to be checked on a regular basis; requests to be 2 weeks old before action.
Person Specification:
Experience:
- Good communication skills and IT knowledge.
- Experience of working in a GP practice would be an advantage but not essential.
Qualifications:
- GCSE grade A to C in English and Maths.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist in Northampton employer: The Parks Medical Practice
As a Care Co-ordinator within our Primary Care Network, you will join a supportive and dynamic multidisciplinary team dedicated to enhancing the health and wellbeing of our community. We offer flexible working arrangements, opportunities for professional development, and a culture that values empathy and collaboration, ensuring you can make a meaningful impact in people's lives while growing your career in a rewarding environment.
Contact Details:
The Parks Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Parks Medical Practice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Parks Medical Practice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace GP Receptionist in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Parks Medical Practice:Your cover letter is your chance to shine! Tell us why you want to work at The Parks Medical Practice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Parks Medical Practice!
How to prepare for a job interview at The Parks Medical Practice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
