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- Tasks: Be the friendly face and voice for our patients, managing front desk duties and admin tasks.
- Company: Join The Parks Medical Practice, a forward-thinking GP practice serving 23,000 patients.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Make a real difference in patient care while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others; previous experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
The Parks Medical Practice is a GP practice operating from 4 sites in Northampton/Milton Keynes. We serve 23,000 patients across our 4 sites. We currently have an exciting opportunity for a receptionist vacancy. We are looking for an enthusiastic individual with excellent customer service and communication skills to join our expanding team. We are looking for a hard-working, committed individual with outstanding work ethics and previous experience in customer service knowledge. This role will be for 21 hours at Roade Surgery, NN7 2NN.
Working Hours:
- Monday: 8:00 - 12:30 and 2:30 - 6:30
- Tuesday: 2:30 - 6:30
- Thursday: 2:30 - 6:30
Main duties of the job:
- As a receptionist, you will be the first point of contact both on the telephone and in person for our patients.
- You will co-ordinate front desk duties and assist with general admin.
- You will work closely within a team of other receptionists, dispensers, and clinicians to provide excellent patient care.
About us:
The Parks Medical Practice is based over four sites in Northampton and has a combined list size of 23,000 patients. There are site managers based at each practice to oversee the day-to-day running and work with the GP partners and patients to ensure smooth running of the practices. We are a dispensing practice and work closely with the Primary Care Network to provide care for all our patients. The practice is a teaching practice, provides NHS and Private Surgery for patients, and is innovative and forward-thinking, continuing to engage with the local areas to provide services needed for the practice population.
Job responsibilities:
- To meet the reception teams at each site and cover across when and where needed.
- To greet callers at the reception desk, establishing their needs and requirements.
- Where possible, to deal with patients' needs personally or direct them to the correct person who is able to help.
- To make appointments for patients via the computerised appointments system.
- To answer the telephone politely and efficiently in accordance with the practice guidelines.
- To deal with patients wishing to register with the surgery, determining the appropriate type of registration, ensuring the paperwork is completed fully and correctly by the patient.
- Action workflow requests in a timely manner.
- Workflow to be checked on a regular basis; requests to be 2 weeks old before action.
Person Specification:
Experience:- Good communication skills and IT knowledge.
- Experience of working in a GP practice would be an advantage but not essential.
- GCSE grade A to C in English and Maths.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist in Northampton employer: The Parks Medical Practice
Contact Detail:
The Parks Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist in Northampton
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Parks Medical Practice. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist interview questions, like how you handle difficult patients or manage multiple tasks. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples from your past experiences where you provided excellent service. Highlight your communication skills and how you can contribute to a positive patient experience at the practice.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace GP Receptionist in Northampton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to make a positive impact on our patients' experiences.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or similar roles. We love seeing how your background aligns with what we do at The Parks Medical Practice!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the receptionist position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at The Parks Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research The Parks Medical Practice. Familiarise yourself with their values, services, and the communities they serve. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a GP receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve successfully handled difficult situations or provided exceptional service. Be ready to discuss how you can bring that same level of care to patients at the practice.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you would handle a busy reception desk or manage patient queries. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your commitment to the role and shows that you understand the importance of professionalism in a healthcare setting.