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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage daily administrative tasks in a busy practice.
- Company: Join a caring team at Parks Medical Practice, serving over 22,000 patients.
- Benefits: Gain valuable experience in healthcare and develop your administrative skills.
- Why this job: Make a real difference in patient care while working in a supportive environment.
- Qualifications: GCSE Level 4-9 and experience in an administrative role preferred.
- Other info: Flexible hours and opportunities for professional growth in a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an Administrator, ideally with experience of working within General Practice. You will need to be a great team player, working alongside an established team in a village practice. You will need to demonstrate exceptional customer service skills for our patients. You will also need to be able to prioritise a large work volume and be adaptable and flexible. We are looking for someone who is self-motivated and reliable who can complement our existing team.
Main duties of the job
- Ensure high quality patient experience and satisfaction, meeting deadlines and following protocols.
- Manage daily workflow and incoming post and prioritise accordingly.
- Manage email inbox and distribute to relevant recipients.
- Take patient enquiries and action accordingly, with appropriate follow ups.
- Action 2 week wait referrals and meet 18 week referral timeframe.
- Work safely in accordance with Practice Policy and Procedures.
- Scanning and coding of patient letters.
- Typing letters and choose and book/referrals.
- Involvement in data collection, quality improvement and audit.
- Involvement in team meetings.
- Ensure correspondence is dealt with in a correct and timely manner.
- Comply with Data Protection and GDPR.
- Use of SystmOne clinical system.
- Actioning of tasks received on a daily basis.
- Experience of processing Medical Reports and Subject Access Requests would be desirable, although not essential.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
About us
The Parks Medical Practice cares for over 22,000 patients in South Northants, with Blisworth being a rural dispensing practice, representing 1 of 4 branch sites. We are part of Parkwood PCN, a GP partner led PCN, representing over 36,000 patients, with 6 GP partners supported by a team of managers and a well-established clinical team. We are a training and research academy.
Job responsibilities
- Deliver high quality customer service for our patients, visitors and internal staff.
- Provide sensitive and empathetic communication.
- Accurately enter and maintain patient information within our clinical system, SystmOne.
- Manage incoming and outgoing correspondence; prepare letters and reports, maintain organised records.
- Undertake general clerical tasks, manage office procedures and support the daily running of the practice.
- Offer flexibility to help colleagues during busy times and absences.
- Maintain confidentiality and follow practice protocols and procedures.
- Actively participate within team meetings and enthusiastically review process improvements and put forward ideas.
- Manage a busy work volume, adapting to different priorities and demands on your time.
Person Specification
- Qualifications: Qualified to GCSE Level 4 - 9.
- Experience: Experience of working within an administrative setting.
- The ability to demonstrate working under high pressure workloads and flexibility to adjust work priorities to support the team.
- Experience of working within the NHS.
- An understanding of NHS referral processes.
- The ability to demonstrate providing high customer service levels.
- Experience of working within a GP Practice.
- Experience of SystmOne.
- Experience of processing Medical Reports and Subject Access Requests.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Administrator in Northampton employer: The Parks Medical Practice
Contact Detail:
The Parks Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in GP practices. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles in healthcare. Think about how you can showcase your customer service skills and adaptability, as these are key for the Administrator position.
✨Tip Number 3
When you get an interview, don’t just talk about your experience—bring examples! Share specific instances where you’ve managed a busy workload or improved processes. This will show you’re the perfect fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at The Parks Medical Practice.
We think you need these skills to ace Administrator in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative experience, especially in a healthcare setting, and show how you can be a great team player.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing exceptional customer service and how you can contribute to our team at The Parks Medical Practice. Keep it friendly and professional.
Showcase Your Flexibility: In your application, mention specific examples of how you've adapted to changing priorities in previous roles. We love candidates who can juggle multiple tasks and still keep a smile on their face!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Parks Medical Practice
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administrator in a General Practice. Familiarise yourself with the daily tasks mentioned in the job description, like managing patient enquiries and using SystmOne. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Customer Service Skills
Since exceptional customer service is key for this role, think of specific examples from your past experiences where you provided great service. Be ready to discuss how you handled difficult situations or went the extra mile for patients or colleagues. This will demonstrate your ability to fit into their team.
✨Be Ready to Prioritise
The job requires managing a large volume of work, so prepare to discuss how you prioritise tasks. You could mention techniques like to-do lists or digital tools you use to stay organised. Showing that you can handle pressure and adapt to changing priorities will impress them.
✨Engage with the Team Spirit
As a team player, it's important to convey your willingness to support colleagues during busy times. Think of examples where you've collaborated effectively in a team setting. Highlighting your adaptability and reliability will show that you can complement their existing team well.
