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- Tasks: Be the friendly face and voice for our patients, managing front desk duties and admin tasks.
- Company: Join The Parks Medical Practice, a forward-thinking GP practice serving 23,000 patients.
- Benefits: Gain valuable experience in healthcare with a supportive team and flexible hours.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real difference in patient care while developing your customer service skills.
- Qualifications: Good communication skills and IT knowledge; previous experience in a GP practice is a plus.
The predicted salary is between 20000 - 25000 £ per year.
The Parks Medical Practice is a GP practice operating from 4 sites in Northampton/Milton Keynes, serving 23,000 patients across these locations. We currently have an exciting opportunity for a receptionist vacancy.
We are looking for an enthusiastic individual with excellent customer service and communication skills to join our expanding team. The ideal candidate will be hard-working, committed, and possess outstanding work ethics along with previous customer service experience.
This role will be for 21 hours at Roade Surgery, NN7 2NN:
- Monday: 8:00 - 12:30 and 2:30 - 6:30
- Tuesday: 2:30 - 6:30
- Thursday: 2:30 - 6:30
Main duties of the job:
- Act as the first point of contact both on the telephone and in person for our patients.
- Co-ordinate front desk duties and assist with general administration.
- Work closely within a team of other receptionists, dispensers, and clinicians to provide excellent patient care.
About us:
The Parks Medical Practice is based over four sites in Northampton and has a combined list size of 23,000 patients. There are site managers at each practice overseeing day-to-day operations and working with GP partners and patients to ensure smooth running of the practices. We are a dispensing practice and collaborate closely with the Primary Care Network to provide care for all our patients. The practice is a teaching practice, providing NHS and private surgery for patients, and is innovative and forward-thinking, engaging with local areas to provide necessary services for the practice population.
Job responsibilities:
- Meet the reception teams at each site and cover across when and where needed.
- Greet callers at the reception desk, establishing their needs and requirements.
- Deal with patients' needs personally or direct them to the correct person who can assist.
- Make appointments for patients via the computerised appointments system.
- Answer the telephone politely and efficiently in accordance with practice guidelines.
- Assist patients wishing to register with the surgery, ensuring paperwork is completed fully and correctly.
- Action workflow requests in a timely manner, checking workflows regularly and ensuring requests are at least 2 weeks old before actioning.
Person Specification:
- Good communication skills and IT knowledge.
- Experience of working in a GP practice would be an advantage but not essential.
Qualifications:
- GCSE grade A to C in English and Maths.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist in Milton Keynes employer: The Parks Medical Practice
Contact Detail:
The Parks Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist in Milton Keynes
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Parks Medical Practice. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist interview questions, like how you handle difficult patients or manage multiple tasks. Role-play with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples from your past experiences where you provided excellent service. Highlight your communication skills and how you can contribute to a positive patient experience at the practice.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds!
We think you need these skills to ace GP Receptionist in Milton Keynes
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to make a difference at The Parks Medical Practice.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or similar roles. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Parks Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research The Parks Medical Practice. Familiarise yourself with their values, services, and the communities they serve. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a GP receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve successfully handled difficult situations or provided exceptional service. Be ready to discuss how you can bring that same level of care to patients at the practice.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you would handle a busy reception desk or manage patient queries. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your commitment to the role and shows that you understand the importance of professionalism in a healthcare setting.