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- Tasks: Be the friendly face and voice for our patients, managing front desk duties and admin tasks.
- Company: Join The Parks Medical Practice, a forward-thinking GP practice serving 23,000 patients.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in healthcare.
- Why this job: Make a real difference in patient care while developing your customer service skills.
- Qualifications: Good communication skills, IT knowledge, and GCSEs in English and Maths.
The predicted salary is between 20000 - 25000 £ per year.
The Parks Medical Practice is a GP practice operating from 4 sites in Northampton/Milton Keynes, serving 23,000 patients. We currently have an exciting opportunity for a receptionist vacancy. We are looking for an enthusiastic individual with excellent customer service and communication skills to join our expanding team. This role will be for 21 hours at Roade Surgery, NN7 2NN.
Working Hours:
- Monday: 8:00 - 12:30 and 2:30 - 6:30
- Tuesday: 2:30 - 6:30
- Thursday: 2:30 - 6:30
Main Duties:
- Be the first point of contact both on the telephone and in person for our patients.
- Co-ordinate front desk duties and assist with general admin.
- Work closely within a team of other receptionists, dispensers, and clinicians to provide excellent patient care.
About Us:
The Parks Medical Practice is based over four sites in Northampton and has a combined list size of 23,000 patients. There are site managers at each practice to oversee the day-to-day running and work with the GP partners and patients to ensure smooth operations. We are a dispensing practice and work closely with the Primary Care Network to provide care for all our patients. The practice is a teaching practice, provides NHS and Private Surgery for patients, and is innovative and forward-thinking.
Job Responsibilities:
- Meet the reception teams at each site and cover across when and where needed.
- Greet callers at the reception desk, establishing their needs and requirements.
- Deal with patients' needs personally or direct them to the correct person who can help.
- Make appointments for patients via the computerised appointments system.
- Answer the telephone politely and efficiently in accordance with the practice guidelines.
- Assist patients wishing to register with the surgery, ensuring the paperwork is completed fully and correctly.
- Action workflow requests in a timely manner, checking requests regularly.
Person Specification:
- Good communication skills and IT knowledge.
- Experience of working in a GP practice would be an advantage but not essential.
- GCSE grade A to C in English and Maths.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
GP Receptionist employer: The Parks Medical Practice
Contact Detail:
The Parks Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist
✨Tip Number 1
Get to know the practice! Research The Parks Medical Practice and its values. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with greeting callers and handling inquiries.
✨Tip Number 3
Network with current employees! If you can, reach out to someone who works at The Parks Medical Practice. They can give you insider tips on what the team is like and what they value in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team.
We think you need these skills to ace GP Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to make a positive impact on our patients' experiences.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or similar roles. We love seeing how your past work can contribute to our team at The Parks Medical Practice!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the GP receptionist position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at The Parks Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research The Parks Medical Practice. Familiarise yourself with their values, services, and the communities they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a GP receptionist, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled difficult situations or provided exceptional service. Be ready to discuss how you would greet patients and manage their needs effectively.
✨Practice Common Interview Questions
Anticipate questions related to your communication skills, teamwork, and handling patient inquiries. Practising your responses can help you feel more confident. Consider role-playing with a friend to simulate the interview environment.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewers' time and reflects your professionalism, which is crucial in a healthcare setting.