At a Glance
- Tasks: Lead and inspire teams to create exceptional member experiences at a vibrant sports club.
- Company: Join The Parklangley Club, a top racket sports community in the South East.
- Benefits: Be part of a forward-thinking team with growth opportunities and a focus on member satisfaction.
- Other info: Flexible hours, including evenings and weekends, in a dynamic and rewarding environment.
- Why this job: Shape the future of our clubhouse and make a real impact on member engagement.
- Qualifications: Experience in hospitality or clubhouse operations and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Lead the heart of one of the South East's leading racket sports clubs. The Parklangley Club is more than a private members sports club. We're a thriving community where members come to play, socialise, celebrate and belong. We're looking for an experienced operational leader to take ownership of our clubhouse operation, leading the delivery of an exceptional member experience while driving hospitality standards, commercial performance and a culture of outstanding service. This is a highly visible leadership role where no two days are the same. From leading reception and hospitality teams to overseeing events, improving member engagement and identifying new commercial opportunities, you'll play a key role in shaping the future experience of our Club.
Responsibilities
- Leading and inspiring our reception, hospitality and front‑of‑house managers and teams.
- Creating an exceptional member and visitor experience across every touchpoint.
- Driving service standards, operational consistency and a welcoming clubhouse atmosphere.
- Overseeing clubhouse events, member functions and social activities.
- Maximising bar, hospitality and secondary spend opportunities while maintaining strong commercial awareness.
- Overseeing staffing, rotas and operational deployment across front‑facing services.
- Monitoring budgets, margins and operational performance to support sustainable growth.
- Working collaboratively with colleagues across Finance, Sport, Estates and People to deliver a seamless Club experience.
- Acting as a visible leader during busy trading periods, evenings and major Club events.
About you
You'll be an experienced operational leader who thrives in customer‑focused environments and enjoys building high‑performing teams. You'll bring:
Requirements
- Experience leading hospitality, leisure, clubhouse or front‑of‑house operations.
- A genuine passion for delivering exceptional customer or member experiences.
- Strong leadership skills with the ability to motivate and develop teams.
- Commercial awareness and experience managing budgets, margins or revenue performance.
- Excellent organisational and communication skills.
- A hands‑on approach with the confidence to lead from the front.
- Flexibility to work evenings and weekends when required.
Why join The Parklangley Club?
This is an opportunity to join one of the South East's leading members' clubs through an exciting period of growth and transformation. You'll join a forward‑thinking Senior Leadership Team committed to continually improving the member experience, investing in our people and developing new commercial opportunities.
Applicants must have the legal right to work in the UK at the time of application. Unfortunately, The Parklangley Club is unable to provide visa sponsorship for this role. Due to the anticipated level of interest, we reserve the right to close this vacancy early should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible. If you're passionate about hospitality, operational excellence and creating memorable experiences for members, we'd love to hear from you.
Head of Clubhouse Operations & Member Experience employer: The Parklangley Club
The Parklangley Club is an exceptional employer that fosters a vibrant community atmosphere, making it a fantastic place to work for those passionate about hospitality and member engagement. With a commitment to employee development and a forward-thinking leadership team, staff are encouraged to grow their skills while contributing to a dynamic environment that prioritises outstanding service and operational excellence. Located in the South East, this role offers unique opportunities to shape memorable experiences for members and be part of an exciting period of growth and transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Clubhouse Operations & Member Experience
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Parklangley Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Parklangley Club
Don't be shy about reaching out to The Parklangley Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Clubhouse Operations & Member Experience
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Parklangley Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Parklangley Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
