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- Tasks: Provide excellent customer service and create a welcoming atmosphere for guests.
- Company: Join a friendly independent company with a focus on teamwork.
- Benefits: Employee discounts, flexible hours, and tips on top of your pay.
- Other info: Flexible shifts available, with opportunities for career progression.
- Why this job: Perfect for those who love interacting with people and want to grow in hospitality.
- Qualifications: Customer service experience is a plus, but training is provided.
The predicted salary is between 10 - 12 £ per hour.
We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.
Responsibilities
- Greet customers and offer a hospitable experience for the entirety of their stay.
- Process customer transactions accurately and efficiently using the point-of-sale system.
- Take food and drink orders confidently.
- Handle customer complaints or concerns in a professional and courteous manner.
- Collaborate with other team members to ensure smooth service.
- Adhere to licensing regulations including implementing our Challenge 25 Policy.
Experience
- Previous experience in a customer service role is preferred but not essential as training will be provided.
- Knowledge of hospitality industry is a plus.
- Understanding of food safety regulations is desirable but not essential.
Skills
- Excellent communication and interpersonal skills.
- Strong attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Friendly and approachable demeanor with a customer-centric mindset.
- Problem-solving skills to address customer issues effectively.
If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.
Job Types: Full-time, Part-time
Benefits: Employee discount
Expected hours: 16 – 40 per week
Additional pay: Tips
Schedule: Monday to Friday, Weekend availability is a must
Compensation: To be discussed.
FOH Team Member employer: The Park View
Contact Detail:
The Park View Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their Front of House crew.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios, like a difficult customer or a busy shift. Being prepared will boost your confidence and show that you can thrive in a fast-paced environment.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. It’s all about making a great first impression, especially in a customer-facing role like this one.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace FOH Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Highlight Relevant Experience: Even if you don't have direct experience in hospitality, think about any customer service roles you've had. Share those experiences and how they’ve prepared you for this Front of House position with us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your skills and experiences without rambling on too much!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Park View
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Front of House Team Member entails. Familiarise yourself with the responsibilities listed in the job description, like greeting customers and processing transactions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this position is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Whether it’s resolving a complaint or simply making someone’s day better, having these stories ready will demonstrate your customer-centric mindset.
✨Practice Your Communication
Strong communication skills are key for this role. Try to practice common interview questions with a friend or family member. Focus on speaking clearly and maintaining a friendly tone, as this reflects the approachable demeanour they’re looking for in a candidate.
✨Be Ready to Multitask
In a fast-paced environment, multitasking is essential. During the interview, be prepared to discuss how you handle multiple tasks at once. You might even want to mention any relevant experiences where you successfully juggled different responsibilities, as this will show you can thrive under pressure.