At a Glance
- Tasks: Be the friendly face of our GP Practice, managing patient interactions and supporting the clinical team.
- Company: Join a large, supportive GP Practice dedicated to high-quality patient care.
- Benefits: Part-time hours with flexibility, a friendly team, and opportunities for growth.
- Other info: Work in a dynamic environment with a focus on teamwork and patient satisfaction.
- Why this job: Make a real difference in patients' lives while developing your communication and organisational skills.
- Qualifications: Experience in reception or administration, strong IT skills, and excellent communication abilities.
The predicted salary is between 18900 - 23100 £ per year.
Due to an internal transfer we are seeking a professional and reliable Receptionist to work within our busy, friendly GP Practice. This is a part-time position for 24.5 hours per week, with the following work pattern: Monday 1.00 pm to 6.00 pm, Tuesday 8.00 am to 6.30 pm, and Friday 8.00 am to 6.30 pm. The role will be based across both Park and Broomfield Surgery. Flexibility to work overtime to cover staff absence and annual leave is also expected.
We are looking for someone to be part of our reception team who will strive to ensure our patients receive the best possible service from the Practice. You will deal with patients both face to face and over the telephone. If you have a flexible approach to work, excellent communication and customer service skills, enjoy working under pressure and want to become part of a friendly, professional team, then this is the role for you.
Main duties of the job
- Our receptionists are the first point of contact for anyone visiting or contacting the Practice.
- They manage day-to-day patient interactions, including handling incoming calls, booking appointments, responding to enquiries, and welcoming patients into the Surgery.
- In addition to these front-facing duties, they are trained to triage and signpost patients appropriately, ensuring they receive the right care from the right professional.
- Receptionists also support the clinical team with a range of administrative tasks, contributing to the smooth running of the Practice.
Job responsibilities
- To assist with the smooth and efficient running of reception in a pleasant and courteous manner.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- To co-ordinate doctors and their patients during surgery sessions keeping both appropriately informed.
- To maintain accurate and timely computerised data.
- To keep the Practice premises to the quality and safety standards agreed.
Responsibilities
- Maintaining and monitoring the practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
- Signpost patients to the correct service.
- Initiating contact with and responding to requests from patients, team members and external agencies.
- Read code data on EMIS.
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients' healthcare records as necessary.
- Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA.
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
- Promote a positive attitude within the reception team.
Person Specification
Skills and Abilities
- Ability to communicate effectively with people at all levels by telephone, in writing and face to face.
- Strong IT skills including Microsoft packages.
- Excellent organisation and time management skills.
- Ability to problem solve and to use initiative.
- Ability to work well as part of a team.
- Tact, diplomacy and sensitivity.
- Ability to deal with sensitive issues and maintain confidentiality.
- Ability to follow policy and procedure.
- Reliability and flexibility including outside of core hours.
- Ability to keep calm under pressure.
Experience
- Essential: Experience of reception and/or administration.
- Experience of dealing with members of the public.
- Desirable: Previous employment in a GP Practice or the NHS.
- Knowledge of EMIS.
Qualifications
- Essential: Educated to GCSE level or equivalent.
- Desirable: GCSE Maths and English. Experience of working in a GP Practice or the NHS.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: The Park Surgery
Address: 116 Kings Road, Herne Bay, Kent CT6 5RE, United Kingdom
Employer's website: https://www.parksurgery.net/
Receptionist in Herne Bay employer: The Park Surgery
The Park Surgery in Herne Bay is an excellent employer, offering a supportive work environment where patient care is at the forefront of our mission. With a focus on employee growth and development, we provide opportunities for continuous learning and collaboration within our dedicated team. Our practice values work-life balance, ensuring that our staff can thrive both professionally and personally while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Herne Bay
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Park Surgery and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Park Surgery and let us see your personality shine through!
We think you need these skills to ace Receptionist in Herne Bay
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Park Surgery.
Get Familiar with Our Brand:Before applying, take some time to learn about The Park Surgery and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Park Surgery
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Park Surgery.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Park Surgery will surely appreciate.
