Administrator in Herne Bay

Due to a reorganisation within the Admin Department, we are looking for a part time Administrator to work within our busy, friendly GP Practice. This is a part time role for 34 hours a week. The work pattern will be:

• Tuesday: 08:00 - 17:00
• Thursday: 08:00 - 17:00
• Friday: 08:00 - 17:00

You will need to have previous experience from working in a GP Practice or NHS, have excellent IT skills, be able to work under pressure and have great attention to detail. You must be able to work both autonomously and as part of a team.

If you would like to be part of a busy, forward thinking GP Practice, then this is the role for you.

Main duties of the job

You will be required to carry out a range of administrative jobs to include:

• Monitoring the Practice administration email account
• Processing 3rd party insurance and solicitor requests/reports
• Contacting patients for follow ups
• Booking blood test appointments
• Filing and scanning of incoming documents
• Answering the bypass phone line

Full training will be provided.

About us

We are a large, friendly, forward thinking Practice looking after over 24,000 patients in and around Herne Bay. We are based over two sites and have a large team of staff all working together to provide a high standard of person centred care for our patients. We are flexible, friendly and ensuring our employees are happy in the workplace is a very important value to us.

Job responsibilities

• Scanning and electronic discharges
• Scan patient correspondence onto the medical record and workflow to correct route
• Monitoring Practice email account and action accordingly
• Patient liaison
• Contact patients to organise appointments, further tests etc at the request of the GPs
• Processing 3rd party insurance and solicitors requests/reports
• Answering the Practice bypass phone line
• Any other tasks that may be required for the effective day to day running of the practice

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role
• Undertaking periodic infection control training (minimum annually)

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
• Work effectively with individuals in other agencies to meet patients' needs
• Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people's needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

• English Language GCSE in English and Maths
• Computer Literacy - familiarity with a variety of Office software systems

Experience

• Previous employment in an administrative role in a GP Practice or the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.