At a Glance
- Tasks: Be the friendly face of our hotel, greeting guests and managing their stay.
- Company: Join The Park Royal Hotel & Spa, a vibrant 4-star property near Warrington.
- Benefits: Enjoy free health club membership, discounts, training support, and more perks!
- Other info: We value diversity and are committed to equal opportunities for all.
- Why this job: Perfect for those who love customer service and want to make a difference in guests' experiences.
- Qualifications: Passion for service, experience in customer-facing roles, and strong organisational skills required.
The predicted salary is between 24000 - 36000 £ per year.
Do you thrive on delivering outstanding customer service?
Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND much, much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressureand multi-task
- Strong time management and organisational skills
The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4*, 146-bedroom property and has a restaurant, lounge bar and terrace, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
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Receptionist in Warrington employer: The Park Royal
The Park Royal Hotel & Spa is an outstanding employer, offering a vibrant work culture that prioritises exceptional guest service and employee well-being. With flexible development paths, comprehensive training opportunities, and wellness benefits, our team members thrive in a supportive environment that encourages personal and professional growth. Located just outside Warrington, we provide unique advantages such as discounts within The QHotels Collection, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Warrington
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of The Park Royal Hotel & Spa, including its amenities and offerings, will help you engage confidently with guests and answer their queries effectively.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining experience in a customer-facing role will enhance your ability to handle inquiries and complaints professionally.
✨Tip Number 3
Showcase your conflict resolution skills during the interview. Prepare examples of how you've successfully managed difficult situations in the past, as this will demonstrate your capability to maintain guest satisfaction under pressure.
✨Tip Number 4
Network with current or former employees of The QHotels Collection. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the receptionist position.
We think you need these skills to ace Receptionist in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills, such as conflict resolution and time management. Use specific examples to demonstrate how you've excelled in previous roles.
Craft a Compelling Cover Letter:In your cover letter, express your passion for customer service and explain why you would be a great fit for the receptionist role. Mention your ability to handle inquiries and complaints professionally, as well as your enthusiasm for working in a hotel environment.
Showcase Relevant Experience:If you have experience in a customer-facing role, make sure to detail this in your application. Highlight any specific achievements or situations where you successfully managed guest interactions or resolved conflicts.
Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist position.
How to prepare for a job interview at The Park Royal
✨Showcase Your Customer Service Skills
As a receptionist, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved complaints, highlighting your friendly and professional approach.
✨Demonstrate Conflict Resolution Abilities
Conflict resolution skills are essential in this role. Think of specific situations where you managed difficult interactions effectively. Be ready to discuss how you maintained composure and found solutions that satisfied both the guest and the hotel.
✨Highlight Your Organisational Skills
Being organised is key for a receptionist, especially when juggling multiple tasks. Share how you prioritise your workload and manage time efficiently, perhaps by discussing tools or methods you use to stay on top of your responsibilities.
✨Research The Park Royal Hotel & Spa
Familiarise yourself with The Park Royal Hotel & Spa and its offerings. Knowing about their facilities, services, and values will not only impress your interviewers but also help you tailor your responses to align with the hotel's mission and culture.
