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- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join The QHotels Collection, a diverse and inclusive employer.
- Benefits: Enjoy free health club membership, discounts, and support for your professional growth.
- Other info: Work in a vibrant hotel with fantastic leisure facilities and career advancement opportunities.
- Why this job: Make a real difference in guest experiences while developing your customer service skills.
- Qualifications: Passion for customer service and experience in a customer-facing role.
The predicted salary is between 20000 - 25000 £ per year.
Do you thrive on delivering outstanding customer service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking AND……much, much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel, you'll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi‑task
- Strong time management and organisational skills
Curious to find out more?
The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4*, 146‑bedroom property and has a restaurant, lounge bar and terrace, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Receptionist employer: The Park Royal
Contact Detail:
The Park Royal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The QHotels Collection. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you’ve gone above and beyond for a guest or resolved a conflict. Share these stories during your interview to demonstrate your experience and passion for helping others.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond to make guests feel welcome and valued in previous roles.
Be Personable and Professional: Since you'll be the first point of contact for our guests, let your personality shine through! Use a friendly tone in your written application and share examples of how you've handled guest interactions with professionalism.
Highlight Relevant Experience: If you've worked in customer-facing roles before, don’t hold back! Share specific experiences that showcase your conflict resolution skills and ability to multitask under pressure. We love seeing real-life examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the perks we offer, like discounts and training opportunities!
How to prepare for a job interview at The Park Royal
✨Show Your Customer Service Passion
Make sure to highlight your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction. This will demonstrate that you truly understand the importance of being the first impression for guests.
✨Prepare for Common Scenarios
Think about potential situations you might face as a receptionist, such as handling complaints or managing multiple tasks at once. Prepare responses that showcase your conflict resolution skills and ability to stay calm under pressure. Practising these scenarios can help you feel more confident during the interview.
✨Know the Company and Its Values
Research The QHotels Collection and their commitment to diversity, inclusion, and sustainability. Being knowledgeable about the company’s values will not only impress your interviewers but also allow you to align your answers with what they stand for, showing that you’re a great fit for their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or how they measure guest satisfaction. This shows your genuine interest in the role and helps you determine if the company is the right fit for you.