Sales Associate / Fit Specialist

Want to be a part of a close-knit, supportive team and to join our mission to banish the dread of bra shopping by supporting women from their very foundations? We are looking for a motivated and caring individual seeking a hands-on role, forging customer relationships that drive footfall, online traffic, brand awareness and revenue for the business. The role of Sales Associate / Fit Specialist is the gateway to our brand, and you can expect varied responsibilities, in-depth bra fitting training and a founder-led set up driven by passion for the mission.

Main Duties & Responsibilities

• Customer service / bra fitting – offer product advice and bra fitting to customers of The Pantry Underwear and Bridalwear. Bra fitting in specialist sectors including bridal, maternity, and post-surgery.
• Virtual bra fitting – conduct virtual fittings in line with the brand tone of voice and utilising learned technical and product knowledge.
• Customer relationship management – encourage repeat business including VIP status, loyalty engagement and advocacy, up sell incentives as well as sales development pathways e.g. from pregnancy through to post-nursing / maternity (includes digital communications training, using Klaviyo).
• On site & off site events support – in collaboration with Marketing and Business Development, the Sales Associates will support organisation of on site and off site customer events, involving liaising with external partners, budgeting and procurement and agenda management as well as promotion.
• Visual merchandising – ensure that products are always displayed to their best advantage in stores and that displays are re-stocked regularly, as well as aesthetically maintained e.g. pricing, sizing, back up stock.
• Product range development – provide customer feedback to management.
• Inventory management – administration of EPOS and website back office as appropriate. Maintain good awareness of stock outages and size availability across styles, as well as movement of stock between sites. New technology to be deployed in 2025 to enhance the customer experience between online and stores, with view to growing network in future.
• Site maintenance - ensure that the workplace is kept clean and tidy, with regular responsibilities via a cleaning rota.

We are looking for someone who:

• Is positive, well-mannered, and motivated to help people and transform the often negative associations of the bra wearing community with finding a bra.
• Has the ability to organise and prioritise their workflow, ensuring the customer is at the forefront but that operational standards are maintained.
• Thrives in a detail orientated and customer centric environment with the ability to complete tasks / projects, often multiple at any one time.
• Is flexible and adaptable to changing priorities.
• Experience with Microsoft Excel, Shopify, EPOS systems and Adobe Creative Suite also helpful.

Recruitment specifics

Our main objective from a recruitment perspective is to forge careers for those who choose to join us. It’s a busy working environment, where self-motivated individuals will thrive. This is a full-time, permanent position - we do not hire temporary staff, outside of freelancers - working an average of 38 hours per week across 5 days, which will include weekend shifts. We are looking for someone who’s able to join us as soon as possible, to be based in our Islington Square store. There is also the likelihood of occasional travel to additional sites (including our Saffron Walden store), travel to which will be funded by the company. All employees are entitled to a company pension and paid holidays. Salary is dependent on experience in relation to this specific role.