Job summary
We are looking for a Operations Manager, for our friendly, busy two site practice in central Bournemouth. The role is to support the Practice Manager in all aspects of the practice operationally, being a visible leader for the team, managing premises, health and safety and ensuring high quality service delivery from all departments.
Main duties of the job
Supporting the Practice Manager in day to day operations
Assisting implementing the vision of the practice, using your experience and expertise to create innovative plans for the future.
Leading the team, optimising efficiency and performance. Line management of the team.
Implementing HR, recruitment and administrative processes.
Maintaining, updating and implementing policies and procedures
Implementing changes to patient services, IT and systems
Managing facilities, premises and health and safety
About us
About Us: The Panton Practice is a large two site GP practice dedicated to serving a diverse population of 16,600 patients in Central Bournemouth. We are a teaching practice, dedicated to supporting the next generations of GPs.
Our team is comprised of;
4 GP Partners
2 Salaried GPs
Nurse Practitioners, Paramedic Practitioners, Practice Nurses, and our invaluable Reception and Administration team.
Job description
Job responsibilities
The role involves supporting the Practice, Practice Manager and GP Partners in the following areas:
HR; Line management of administrative team, supervision of medical secretaries, prescriptions, admin team half of the clinical team. Responsibility for overseeing clinical and admin rota.Undertake annual appraisal, regular performance reviews, disciplinary and absence reviews.
Recruitment, training and development of the team, including organising structured and adhoc training sessions.
Responsibility for on-the-day organisational requirements in the event of any unforeseen issues e.g. staff sickness, IT issues.
Responsibility for complaints, responding in a timely manner and identifying any trends. Significant event analysis and disseminating any learnings with the full team. Improvment to patient service following feedback and audit data analysis.
Organsing and implementing the seasonal vaccine campaigns, liaising with the PCN on a weekly basis.
Ensure compliance with data protection and release guidelines
Facilities Management and Health & Safety:
Undertake regular inspections of the premises on both sites. Implement the appropriate infection control measures, ensure compliance with health and safety standards. Organise and liaise with contractors as required.
Deputising for the Practice Manager in their absence.
Person Specification
Qualifications
Essential
- GSCE in English and Maths
Experience
Essential
- General Practice Experience
- Management Experience
- Experience with SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Panton Practice
Address
14 Gervis Road
Bournemouth
BH1 3EG
United Kingdom
Employer's website
Operations Manager in Bournemouth employer: The Panton Practice
The Panton Practice is an excellent employer, offering a supportive and collaborative work environment where your contributions are valued. With flexible hours and a focus on employee well-being, you will have the opportunity to grow professionally while making a meaningful impact in diabetes care within the community. Join us to be part of a dedicated team that prioritises patient care and fosters continuous learning.
