Details
About the Role
As Housekeeper within our Refuge Service, you will play an important role in creating a safe, clean and welcoming environment for women and children who are accessing refuge support. You will help ensure communal areas, facilities and accommodation are maintained to a high standard, supporting residents to feel comfortable, respected and safe during their time with us.
As Housekeeper within our Refuge Service, you will play an important role in creating a safe, clean and welcoming environment for women and children who are accessing refuge support. You will help ensure communal areas, facilities and accommodation are maintained to a high standard, supporting residents to feel comfortable, respected and safe during their time with us.
You will be responsible for maintaining the day-to-day housekeeping standards of the refuge, completing health and safety checks, preparing rooms for new residents and identifying any maintenance issues or repairs that need attention. You will work closely with refuge colleagues to ensure the building remains a safe and supportive place for women and children.
This is a practical and rewarding role, ideal for someone who takes pride in their work, has a strong eye for detail and is passionate about creating positive environments where people feel valued and supported. You will be joining a team committed to providing safe accommodation and compassionate support for survivors of domestic abuse.
What you'll be doing
- Maintaining high standards of cleanliness, hygiene and presentation across communal areas and shared facilities within the refuge.
- Preparing rooms and accommodation to a safe and welcoming standard for new residents.
- Completing routine health and safety checks, including fire safety checks, emergency lighting checks and maintaining accurate records.
- Identifying and reporting repairs, maintenance issues and potential hazards, and following up where appropriate.
- Supporting the safe use and upkeep of communal facilities, including the laundry room and other shared spaces.
- Monitoring housekeeping supplies, maintaining stock levels and ordering items when needed.
- Completing regular flat checks and reporting any concerns or issues to the appropriate refuge colleagues.
- Supporting residents with practical housekeeping queries and providing advice in a respectful and appropriate way.
- Completing required building checks, meter readings and other routine tasks to support the smooth running of the refuge.
- Working collaboratively with refuge colleagues to maintain a safe, welcoming and trauma-informed environment for women and children.
About You You’ll be someone who takes pride in creating safe, clean and welcoming environments and understands the important role this plays in supporting women and children living in refuge. You’ll be organised, reliable and proactive, with a strong eye for detail and a commitment to maintaining high standards.
You’ll feel confident working independently, managing your own workload and responding to changing priorities. You’ll be comfortable working in a sensitive environment, building respectful relationships with residents and colleagues whilst maintaining appropriate professional boundaries.
You’ll bring a practical approach, good judgement and a commitment to equality, dignity and creating a safe space for survivors of domestic abuse.
You’ll be great for this role if you have:
- Experience of maintaining high standards of cleanliness, organisation and presentation within a housekeeping, cleaning, facilities or similar environment.
- An understanding of health and safety responsibilities and the importance of maintaining safe environments.
- The ability to complete routine checks, maintain accurate records and identify when issues need to be reported or escalated.
- The ability to organise and prioritise your workload, working independently and using your initiative.
- Good attention to detail and a commitment to delivering work to a high standard.
- The ability to communicate respectfully and build positive relationships with residents, colleagues and other professionals.
- The ability to handle sensitive information appropriately and maintain confidentiality.
- The ability to work flexibly and respond positively to changing needs and priorities.
- A commitment to equality, diversity and inclusion, and an understanding of the importance of creating a welcoming environment for everyone
Our Commitment to Equality, Diversity & Inclusion
We are committed to building a diverse, inclusive and equitable workplace where everyone feels respected, valued and able to thrive. We actively encourage applications from women from a wide range of backgrounds, communities and lived experiences.
We recognise that people may not meet every requirement listed in the person specification and encourage you to apply if you feel you could bring valuable skills, experience and potential to the role.
As a trauma-informed organisation, we are committed to creating an accessible and supportive recruitment process. If you require any adjustments at any stage of the application or interview process, please let us know and we will work with you to provide appropriate support.
This post has been identified as a open to women only under Schedule 9, Part 1 of the Equality Act 2010.
How to Apply
If this sounds like your next role, we’d love to hear from you!
You can apply by submitting your application (including an up to date CV) here by 5pm on Monday 5th October
If you’d like to know more about the role then please feel free to contact the recruiting manager at j.canham@manchesterwomensaid.org.
Benefits
As a member of the PTMWA team you will benefit from:
• Access to counselling services and external clinical supervision
• 25 days holiday per year (increasing with length of service up to 30 days per year) plus bank holidays and the opportunity to apply for sabbatical leave
• Cycle to work, travel and personal loan schemes
• Enhanced maternity pay and leave, including up to 21 weeks of full pay
• Paid time off for fertility treatment
• Paid time off for volunteering
• Enhanced sick pay scheme
• Flexible working opportunities
• Employee discount scheme helping you save up to 15% on the cost of physical and digital gift cards from big name retailers
• Discounted theatre and events tickets
• Enhanced pension scheme - with 5.1% employer contribution
Notes
Please note this role is subject to an Enhanced Disclosure & Barring Service (DBS) Check.
Attached documents
| Title | File |
|---|---|
| Role Profile | Role_Profile_-_Housekeeper.docx |
