At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional guest experiences and smooth restaurant operations.
- Company: The Palomar, a celebrated dining destination in London's West End.
- Benefits: Career progression, generous discounts, paid development courses, and wellness support.
- Other info: Be part of a supportive team culture with excellent growth opportunities.
- Why this job: Join a dynamic restaurant group and make a real impact in hospitality.
- Qualifications: Experience in high-quality hospitality and strong leadership skills.
The predicted salary is between 35000 - 45000 € per year.
Nestled in the heart of London’s West End, you’ll find The Palomar. Known for its open kitchen, electric atmosphere and deeply personal approach to hospitality, The Palomar has long been celebrated as one of the capital’s most exciting places to dine. We are now looking for an exceptional Assistant General Manager to join the leadership team at The Palomar. This is an exciting opportunity for a driven and ambitious hospitality leader looking to take the next step in their career within one of London’s most dynamic restaurant groups.
Our intimate space is bursting with the vibrant colours, flavours, sounds and aromas of the rich cultures of Southern Spain and Italy, North Africa and the Levant. Whether in the midst of the action sat up at our kitchen counter, back in the elegant dining room or spilling out onto our street terrace, the atmosphere here remains at the forefront of our city’s dining scene.
As Assistant General Manager, you will play a central role in the daily life of the restaurant: supporting the General Manager in leading the team, driving standards and helping deliver warm, memorable hospitality at every service.
The role
This is a hands-on leadership role, ideal for someone who thrives in a busy, quality-led environment and takes genuine pride in both guest experience and team development. You will be:
- A confident and inspiring leader who leads from the front, setting the tone for service, culture and professionalism across the floor.
- A natural host with a genuine passion for hospitality, comfortable building relationships with guests and creating a welcoming, energetic atmosphere.
- Highly organised and proactive, able to support the smooth day-to-day running of a fast-paced restaurant while maintaining exceptional attention to detail.
- Commercially aware, with a strong understanding of labour, stock, service standards and operational efficiency.
- Committed to developing people, supporting onboarding, training and performance management alongside the General Manager and People Team.
- Experienced in high-quality, high-volume hospitality environments, with the ambition to continue growing into senior leadership.
You will work closely with the General Manager and Group leadership team to:
- Maintain and continually improve standards of service and guest experience.
- Ensure statutory compliance across all areas of the business, including health & safety, licensing and food safety.
- Support labour management, rota planning and cost control in line with business targets.
- Help drive a positive, inclusive and accountable team culture.
- Anticipate operational challenges and proactively contribute to solutions.
What we offer:
- Excellent opportunities for progression and development. Many of our teams move around the Studio Paskin group as they grow through their career with us. The Palomar General Manager was recently promoted from AGM – having started their journey with us as Head Waiter!
- Paid development courses, including WSET, Watershed and more.
- Up to £2,000 employee referral bonus.
- Generous staff discount of up to 50% across all Studio Paskin venues.
- Cost-price wine and supplier discounts.
- Enhanced parental leave package.
- Partnership with Kelly’s Cause and automatic enrolment in Hospitality Action’s Employee Assistance Programme, including counselling, GP and physio services, and legal advice.
About us:
Our success at The Palomar and its sister venues at Studio Paskin – The Barbary, The Blue Posts, Evelyn’s Table and The Mulwray – is underpinned by an open-minded, compassionate and enthusiastic belief in the power of heartfelt hospitality. We create places where we want to go. Places that combine elegance, professionalism, quality and style that have won us critical praise and multiple awards. We are committed to building teams where people feel valued, supported and proud of what they do. If you are an ambitious, people-focused hospitality leader looking for a role that is as rewarding as it is challenging, we would love to hear from you.
Assistant General Manager in London employer: The Palomar
The Palomar, located in the vibrant heart of London’s West End, is an exceptional employer that champions a dynamic and inclusive work culture. With a strong commitment to employee development, offering excellent progression opportunities and paid training courses, The Palomar fosters a supportive environment where hospitality leaders can thrive. Enjoy generous staff discounts, a comprehensive benefits package, and the chance to be part of a celebrated team dedicated to delivering memorable dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in London
✨Tip Number 1
Get to know the restaurant scene in London! Visit places like The Palomar and chat with staff. This shows your genuine interest and helps you understand the vibe, which is key for a role like Assistant General Manager.
✨Tip Number 2
Network like a pro! Attend hospitality events or join online groups. Connecting with industry folks can lead to insider info about job openings and even referrals, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for interviews by practising common questions specific to hospitality leadership. Think about how you’d handle team dynamics or guest experiences. We want to see your passion for creating memorable moments!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at The Palomar, where we value ambition and a people-focused approach.
We think you need these skills to ace Assistant General Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion and how you create memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making every visit special.
Be Authentic and Personal:Don’t be afraid to let your personality come through in your application. We appreciate authenticity, so share your unique story and what drives you in the hospitality industry. This helps us get to know the real you and how you might fit into our vibrant team at The Palomar.
Highlight Your Leadership Skills:As an Assistant General Manager, leadership is key! Make sure to include examples of how you've successfully led teams or projects in the past. We’re looking for someone who can inspire others and maintain high standards, so show us how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, it shows you’re keen on joining our team at The Palomar. We can’t wait to hear from you!
How to prepare for a job interview at The Palomar
✨Know Your Venue
Before your interview, make sure to familiarise yourself with The Palomar's menu, atmosphere, and unique selling points. Understanding the vibrant cultures that influence the dining experience will help you connect with the interviewers and demonstrate your genuine passion for hospitality.
✨Showcase Your Leadership Style
As an Assistant General Manager, you'll need to inspire your team. Be prepared to discuss your leadership approach and share examples of how you've successfully led a team in a busy environment. Highlight your ability to create a positive culture and how you handle challenges proactively.
✨Demonstrate Commercial Awareness
Brush up on your knowledge of labour management, stock control, and service standards. Be ready to discuss how you can contribute to operational efficiency and cost control while maintaining high-quality service. This shows that you understand the business side of hospitality.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, development opportunities, and how The Palomar maintains its high standards. This not only shows your interest but also helps you assess if this is the right fit for you.
