Deputy General Manager in London

Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding and experienced Deputy General Manager with a love for varied hospitality experiences, high volume operations and who thrives managing large teams. The Palm House is a vibrant bar and restaurant in the heart of Victoria, proudly known as the home of the good life. From midweek dining and refined corporate events to our viral, high-energy brunch sessions at the weekend, The Palm House offers a dynamic and diverse operation that keeps every day exciting.

This role is ideal for a current General Manager operating in a £40k+ per week site who is ready to pivot their service style and step into a larger scale venue, driven by development and personal growth within a supportive, achievement driven environment.

The Role: As Deputy General Manager, you’ll be key to the running and success of The Palm House. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team.

We Expect You To:

• Have pure passion for hospitality and giving guests a wonderful time.
• Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.
• Lead joyous, guest focused, shifts; managing everything from atmosphere to standards.
• Empower your team to develop through the career pathway, giving clear and example lead feedback.
• Obsess over service standards and deliver nothing short of excellence.
• Coach, mentor, and inspire with a big heart and a focus on people development.
• Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.
• Ensure safety of your guests, your team, and your venue at all times.
• Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices.
• Adapt and evolve by embracing challenges and thrive in a changing environment.
• Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up.
• Be an effective leader who is approachable, honest and supportive in driving the business forward.

Who You’ll Be:

• A proven leader with experience in high volume operations, in either a restaurant or bar setting.
• A personal license holder.
• Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority.
• Energetic, passionate, and resilient.
• Have a structured mindset, setting clear expectations and empowering your team.
• Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success.
• Engaged in wider Incipio culture, living and breathing our values.
• Curiosity and courage – always questioning, improving, and innovating.
• Strong knowledge of food safety, allergies and health and safety.
• Fun! Capable of integrating seamlessly into Incipio’s culture.

Benefits & Best Bits:

• Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards.
• Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio.
• Hugely exciting career development, with opportunities to grow and expand in this role as the business grows.
• 10% Bonus capacity paid annually.
• Company awards and events.
• Sickness & Compassionate Pay.
• Incentive trips (Think Wine trips to Portugal and Ski Trips to France).
• Enhanced Maternity, Paternity and Adoption leave.
• Incipio FC + Seasonal Socials.
• 50% discount for food and drink in all our venues.
• Length in service; earn additional holiday after 2 years continuous service.

Incipio & Inclusivity: We’re all about celebrating individuality and inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!