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- Tasks: Deliver a top-notch customer experience and manage front-of-house operations.
- Company: Join The Padel Hub, the ultimate destination for indoor padel enthusiasts.
- Benefits: Be part of a vibrant community and enjoy flexible hours.
- Why this job: Be the welcoming face of an exciting new sport and shape our community.
- Qualifications: Experience in customer service and a friendly, energetic attitude.
- Other info: Join a growing team in a dynamic sports environment.
The Padel Hub is the ultimate destination for indoor padel enthusiasts. We’re redefining the way people experience sport, combining premium indoor courts, luxury club facilities, and vibrant social spaces to grow the UK’s most exciting sport, both on and off the court. We’re now hiring experienced customer service professionals who are energetic, passionate, and ready to be the welcoming face of our hub in Epsom.
If you know how to create a great first impression, keep things running smoothly, and thrive in a fast-paced environment, we want to hear from you.
What You’ll Be Doing:- Delivering a first-class customer experience for all members, players, and guests
- Greeting members & customers with warmth & professionalism
- Managing bookings, handling enquiries, and keeping front‑of‑house operations running smoothly
- Supporting daily operations and working closely with the rest of the team
- Helping grow the local padel community by making every interaction memorable
- Proven experience in a customer service role, hospitality, retail, leisure or similar
- A friendly, confident communicator who knows how to connect with people
- Calm under pressure and able to juggle tasks without missing the details
- A team player who brings energy, reliability, and a can‑do attitude
- An interest in padel, sport, or fitness (padel experience is a bonus, not a must!)
- Flexible availability, including evenings and weekends
At The Padel Hub, we’re not just running a venue, we’re building a community. As a Front of House team member, you won’t just be working at the hub; you’ll be the face of it. You’ll be the first person our members and guests meet, setting the tone for their entire experience. Your energy, warmth, and professionalism are just as vital to our success as what happens on the court. You’ll be joining a growing team in one of the UK’s most exciting new sports environments, where every role matters and you’ll play a key part in shaping the community and culture of the hub. If you’ve got strong customer service skills and want to be at the heart of something fresh, active, and full of potential, we’d love to hear from you.
Front of House Team Member - Epsom, Surrey employer: The Padel Hub
Contact Detail:
The Padel Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member - Epsom, Surrey
✨Tip Number 1
Get to know the company! Before your interview, spend some time learning about The Padel Hub and its community. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant atmosphere.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Front of House Team Member and how you'd handle them. Being able to demonstrate your problem-solving abilities and friendly approach will set you apart from other candidates.
✨Tip Number 3
Show off your personality! When you meet the team, let your energy and passion shine through. Remember, they’re looking for someone who can create a welcoming atmosphere, so don’t be afraid to be yourself and share your enthusiasm for padel and community building.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Team Member - Epsom, Surrey
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and sport. A friendly tone can make all the difference!
Tailor Your Experience: Make sure to highlight your relevant experience in customer service or hospitality. We’re looking for team players who can juggle tasks and keep things running smoothly, so give us examples of how you've done this in the past.
Be Specific About Your Skills: Don’t just say you’re a great communicator; show us how! Use specific examples to demonstrate your skills in managing bookings, handling enquiries, and creating memorable experiences for customers. We love details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Padel Hub
✨Know the Padel Hub Inside Out
Before your interview, take some time to research The Padel Hub. Understand its mission, values, and what makes it unique in the world of indoor padel. This knowledge will not only impress your interviewers but also help you articulate why you want to be part of their community.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your ability to create memorable interactions, which is key for a Front of House role.
✨Bring Your Energy and Enthusiasm
The Padel Hub is all about creating a vibrant atmosphere, so let your personality shine during the interview. Be energetic and passionate about the role, and don’t hesitate to express your interest in padel or sports in general. Your enthusiasm can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess how you would handle various situations at the hub. Practice responses to questions like 'How would you manage a busy front desk?' or 'What would you do if a customer was unhappy?' This will show that you can think on your feet and maintain a calm demeanour under pressure.
