We are looking for a Technology Enablement Engineer to provide responsive technical support while helping us improve our Mac, Microsoft 365 and wider workplace technology services., You will provide technical support across macOS, Windows, mobile devices, Microsoft 365 and workplace technology, with a particular focus on improving our Mac service. You will support the full Mac lifecycle through Apple Business Manager and Microsoft Intune. This includes enrolment, configuration, compliance, application deployment, updates and retirement. This is a varied role combining daily technical support with endpoint management, automation, projects and service improvement. You will take ownership of issues, keep colleagues informed and help deliver secure and easy to use technology services. What you will be doing
- Provide remote and in person technical support, taking ownership of incidents and requests through to resolution.
- Support Mac hardware, operating systems, applications, identity, networking, peripherals and collaboration tools.
- Manage Mac devices through Apple Business Manager and Microsoft Intune, including automated enrolment, configuration, compliance, deployment, updates and rebuilds.
- Improve zero touch deployment processes for Mac and Windows devices.
- Support Microsoft 365 services, including Entra ID, Exchange Online, Teams, SharePoint and OneDrive.
- Manage Windows, macOS, iOS and Android devices through Microsoft Intune.
- Create and maintain configuration profiles, deployment packages and scripts under agreed change controls.
- Improve automation through shell scripting, PowerShell, Microsoft Graph, Power Automate and other suitable tools.
- Support laptops, mobile devices, meeting rooms, applications and peripherals across office, home and event environments.
- Contribute to projects, testing, documentation, knowledge sharing and service improvements.
- Help the business adopt AI tools safely and identify practical ways to improve efficiency.
- Apply security, data protection and least privilege principles in your daily work.
What we need from you
- Experience supporting macOS in a business environment.
- Experience managing endpoints through Microsoft Intune or a similar platform.
- Knowledge of Apple Business Manager, automated device enrolment, configuration profiles or Mac application deployment.
- Experience supporting Microsoft 365, identity, access, authentication and device compliance.
- Experience troubleshooting Windows, iOS and Android devices.
- A structured approach to resolving hardware, software, network and collaboration issues.
- Clear communication skills and a strong focus on colleague service.
- The ability to manage competing priorities, take ownership and maintain accurate documentation.
- Experience with scripting, Windows Autopilot, application packaging, Teams Rooms, audiovisual technology or generative AI tools would be helpful.
About the PA
The PA is a beacon of trust for news, content and data. At the heart of our group is the Press Association, the UK and Ireland's national news agency, trusted for its impartiality, accuracy and speed for more than 150 years. We bring these standards to everything we do, from news and sports data to content creation and communications. And we're beginning an exciting new chapter in Leeds! Our new home at West Village in the heart of Leeds city centre will bring colleagues from across our business together in a fantastic modern workplace.
The role may include occasional travel or support outside normal working hours for major events and business critical activity.
What we offer
At PA you'll receive a benefits package designed to support your life in and outside work, including:
- - 25 days' holiday plus public holidays, with a holiday purchase scheme.
- - Annual Wellbeing Day and eight hours of paid volunteering time.
- - Pension, life assurance, Wellhub access, learning opportunities and a Bupa Health Cash Plan through salary sacrifice.
- - A fantastic modern workplace at West Village in the heart of Leeds city centre, just a seven-minute walk from Leeds station.
- - Rooftop terraces, collaborative spaces, a wellness studio, showers and extensive cycle storage.
- - A brilliant city-centre location with shops, cafés, restaurants and bars on the doorstep, plus exclusive discounts across Leeds covering food and drink, fitness, entertainment and accommodation.
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Technology Enablement Engineer in Leeds employer: The PA Media Group
At PA Media Group, we pride ourselves on fostering a vibrant and inclusive work culture in our new West Village office in Leeds. As an Office Manager, you'll enjoy a supportive environment that values your contributions, offers opportunities for professional growth, and encourages collaboration among team members. With a focus on employee well-being and a commitment to excellence, we provide a rewarding workplace where you can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Enablement Engineer in Leeds
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