At a Glance
- Tasks: Manage and deliver advertising campaigns while ensuring client satisfaction and revenue growth.
- Company: Join a forward-thinking digital advertising company focused on collaboration and innovation.
- Benefits: Enjoy 30 days annual leave, private medical insurance, and hybrid working options.
- Other info: Be part of a supportive team that values every contribution and encourages growth.
- Why this job: Make a real impact in the digital advertising world while developing your skills.
- Qualifications: No specific qualifications required; passion for digital advertising is key.
The predicted salary is between 30000 - 40000 £ per year.
As a key member of our team, you will be responsible for delivering advertising campaigns and ensuring service excellence that drives client satisfaction and revenue growth.
Responsibilities
- Manage and deliver advertising campaigns across the Ozone ecosystem, ensuring they are set up correctly and meet all success measurements.
- Act as a key contact for advertisers, ensuring seamless project management and transparency. You will keep all internal partners informed of campaign progress and client needs.
- Advise clients on strategies to achieve their objectives, from long-term brand building to short-term sales, helping them get real-world results.
- Work closely with the sales team and other internal teams to continuously improve client service, execute campaigns effectively, and align with product innovations.
- Drive long-term client engagement and repeat business by delivering insightful end-of-campaign analytics and presentations that highlight key learnings.
- Show drive and commitment to delivering on your own objectives while actively supporting other team members as needed.
- Passion for the industry: You have a genuine interest in or understanding of digital advertising, analytics, and creative. You are excited about what we do and eager to learn more.
- Excellent communication: You possess excellent English language skills, both written and verbal. You will be confident in communicating technical recommendations to experts and non-experts alike.
- Team player: You are a motivated, collaborative individual with a positive, can-do attitude. You will enjoy working across multiple teams to achieve shared goals.
- Customer focus: You understand the importance of great client service and are committed to building strong relationships.
Benefits
- 30 days annual leave plus your birthday day off
- Competitive AVIVA pension scheme, with employer contributions up to 4%
- Medical cash plan - contributions towards a range of health benefits including physiotherapy, prescriptions and health screenings
- Private Medical Insurance with Vitality - includes unlimited virtual GP consultations and Mental Health support, in addition to cover for illness and a number of other incentives and benefits. This also includes generous cash allowances towards optical, dental and audio needs.
- Income protection - to support you financially following serious illness or injury. This pays up to 70% of your salary for up to 5 years
- Group life assurance - tax free lump sum of 4x salary paid to your chosen beneficiaries
- Employee Assistance Programme - range of mental wellbeing support including life coaching and crisis support
- Rewards and discounts via interactive apps to make savings at your favourite brands, including gym discounts and savings on holiday and travel
- Cycle to work scheme with Evans Cycles
- Salary sacrifice childcare with Yellownest
- Hybrid working - mix of office and home working
Client Services Executive employer: The Ozone Project
As a Client Services Executive, you will thrive in a dynamic and collaborative environment that prioritises client satisfaction and innovative advertising solutions. Our company offers a comprehensive benefits package, including generous annual leave, private medical insurance, and a commitment to employee growth through continuous learning opportunities. With a strong focus on teamwork and transparency, we foster a culture where every contribution is valued, making it an excellent place for those seeking meaningful and rewarding employment in the digital advertising industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Ozone Project. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Ozone Project before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Ozone Project:Your cover letter is your chance to shine! Tell us why you want to work at The Ozone Project specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Ozone Project!
How to prepare for a job interview at The Ozone Project
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
