At a Glance
- Tasks: Be the first point of contact for residents and manage repair requests efficiently.
- Company: Join a well-established Housing Association in Surrey with a supportive team.
- Benefits: Competitive pay at £24.00ph, hybrid working, and a contract until June 2027.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Strong customer service and administrative experience required.
The predicted salary is between 24 - 24 £ per hour.
We're urgently looking for a Responsive Repairs Officer to join a well-established Housing Association based in Surrey.
This is a great opportunity for someone with strong customer service and administrative experience within property or repairs teams.
You'll play a key role as the first point of contact for residents, ensuring repairs are raised, scheduled, and monitored efficiently while supporting the wider Property Services team.
Responsive Repairs Officer required urgently for a Surrey based Housing Association.
Key Skills required
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Acting as the first point of contact for customers
Responsible for providing strong administrative support and customer service within the Property Services team
Raising and scheduling work orders
Monitoring contractor performance
Managing CRM cases
Assisting with invoice processing and data management
Details:
Initial contract until June 2027
£24.00ph umbrella
Hybrid working role – Minimum 4 days per week in the office.
35 hours per week For further information please contact Poppy Mc Cahill.
The Oyster Partnership Ltd. is an equal opportunities employer and welcomes applications from all candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
All applicants must have the right to work in the UK.
We are unable to offer visa sponsorship for this role.
Proof of eligibility will be requested before any offer is confirmed. xgikmsk
By applying, you consent to processing your personal data in accordance with UK GDPR and our Privacy Policy, for the purposes of this recruitment process only.
Your data will be held securely and not shared with third parties without consent...
Repairs Officer in Westcott employer: The Oyster Partnership
Join a forward-thinking Housing Association in North London, where your role as an Interim Income Officer will not only contribute to the vital work of managing rent arrears but also support vulnerable residents in maintaining their tenancies. With a competitive hourly rate and the flexibility of hybrid working, this position offers a collaborative work culture that values diversity and promotes professional growth through hands-on experience in income recovery and legal processes. Embrace the opportunity to make a meaningful impact in the community while advancing your career in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Officer in Westcott
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Oyster Partnership. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Oyster Partnership before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Officer in Westcott
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Oyster Partnership:Your cover letter is your chance to shine! Tell us why you want to work at The Oyster Partnership specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Oyster Partnership!
How to prepare for a job interview at The Oyster Partnership
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
