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For Companies At a Glance
- Tasks: Be the go-to person for tenants needing repairs and schedule appointments like a pro.
- Company: Join a supportive council team dedicated to excellent service.
- Benefits: Earn £18 per hour with full-time hours and training opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and strong organisational skills are a must.
- Other info: Enjoy a dynamic work environment with a focus on teamwork.
Location: Surrey
Salary: £18 per hour
Hours: Full-time, office-based
Contract Type: Temporary
Job Overview
We are looking for a proactive and organised Council Repairs Customer Service Officer to join our busy Repairs Team. You will be the first point of contact for tenants, responsible for scheduling repair appointments, managing enquiries, and ensuring excellent service delivery.
Key Responsibilities
- Handle incoming calls and emails from tenants regarding property repairs.
- Schedule and coordinate repair appointments with contractors and internal teams.
- Accurately log repair requests and update systems to reflect progress and completion.
- Communicate clearly with tenants about repair timelines and any changes.
- Liaise with contractors and suppliers to ensure repairs are completed within agreed timescales.
- Monitor urgent and emergency repairs to ensure compliance with service standards.
- Maintain accurate records and produce reports as required.
Skills & Experience
- Previous experience in customer service or scheduling, ideally within housing or repairs.
- Strong organisational skills and ability to prioritise tasks effectively.
- Excellent communication skills, both verbal and written.
- Knowledge of housing and repairs processes.
- Experience using systems such as Orchard, Jigsaw, and Microsoft Excel.
- Ability to remain calm under pressure and handle challenging situations professionally.
Benefits
- £18 per hour.
- Full-time, office-based role.
- Supportive team environment.
- Training and development opportunities.
Repairs Customer Service Officer in West Byfleet employer: The Oyster Partnership
Contact Detail:
The Oyster Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Customer Service Officer in West Byfleet
✨Tip Number 1
Get to know the company! Research the council's values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be proactive during the interview! Prepare questions about the repairs process and how the team collaborates. This shows you're not just looking for any job, but that you’re keen on making a real impact in the Repairs Team.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you’re tech-savvy, which is a bonus for this role!
We think you need these skills to ace Repairs Customer Service Officer in West Byfleet
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and scheduling. We want to see how your skills match the role of a Repairs Customer Service Officer, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since you'll be the first point of contact for tenants, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would interact with tenants and contractors.
Highlight Organisational Skills: Being organised is key in this role! Make sure to mention any experience you have with managing schedules or prioritising tasks. We love to see candidates who can juggle multiple responsibilities effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go!
How to prepare for a job interview at The Oyster Partnership
✨Know Your Stuff
Familiarise yourself with the housing and repairs processes before the interview. Brush up on any relevant systems like Orchard or Jigsaw, as well as Microsoft Excel. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for tenants, practice clear and concise communication. Prepare examples of how you've handled customer enquiries in the past, especially challenging situations. This will demonstrate your ability to remain calm under pressure.
✨Organisational Skills are Key
Be ready to discuss how you prioritise tasks and manage your time effectively. Think of specific instances where you successfully scheduled appointments or managed multiple requests at once. This will highlight your organisational prowess.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. Inquire about the types of repairs you’ll be dealing with or how the team collaborates with contractors. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
