At a Glance
- Tasks: Manage and resolve complaints, ensuring residents receive top-notch service.
- Company: Customer-focused housing organisation in South London with a hybrid working model.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to improving resident experiences.
- Why this job: Make a real difference in residents' lives while enhancing your customer service skills.
- Qualifications: Experience in complaints handling and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for an experienced Complaints Officer to join a customer-focused housing organisation in South London. This is an excellent opportunity for someone with strong customer service and complaint handling experience to play a key role in ensuring residents receive a professional, fair, and efficient complaints service in line with the Housing Ombudsman Complaint Handling Code.
Key responsibilities include:
- Managing and administering formal complaints through a CRM system
- Monitoring complaint progress and ensuring deadlines are met
- Supporting managers with complaint responses and resolutions
- Maintaining accurate records, reports, and complaint trackers
- Liaising with residents, contractors, and internal departments
- Supporting Housing Ombudsman case management and evidence collation
- Assisting with complaints learning, service improvement initiatives, and customer engagement activities
- Producing reports and trend analysis relating to complaints and compensation
The successful candidate will have:
- Previous experience within complaints, customer service, or housing environments
- Strong written and verbal communication skills
- Excellent organisational skills and attention to detail
- Experience using CRM systems and Microsoft Office packages
- Ability to manage workloads independently and work collaboratively within a team
- A proactive and customer-focused approach
Housing sector experience and knowledge of the Housing Ombudsman Complaint Handling Code would be highly advantageous.
Complaints Officer in Sutton employer: The Oyster Partnership
Join a dynamic and supportive housing organisation in South London, where your role as a Complaints Officer will be pivotal in enhancing resident satisfaction through effective complaint management. We pride ourselves on our inclusive work culture that fosters professional growth, offering ongoing training and development opportunities, alongside a hybrid working model that promotes work-life balance. With a commitment to service improvement and community engagement, you'll find meaningful and rewarding employment in a team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Officer in Sutton
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work as Complaints Officers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling. Think about your past experiences and how they align with the role. We want you to shine!
✨Tip Number 3
Show off your skills! Bring examples of how you've successfully managed complaints or improved customer service in previous roles. This will help you stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complaints Officer in Sutton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints Officer role. Highlight your relevant experience in customer service and complaint handling, and show us how you align with our values and the Housing Ombudsman Complaint Handling Code.
Showcase Your Skills:We want to see your strong written and verbal communication skills shine through. Use clear and concise language in your application, and don’t forget to mention your organisational skills and attention to detail – these are key for managing complaints effectively!
Be Proactive:Demonstrate your proactive approach in your application. Share examples of how you've successfully resolved complaints or improved processes in previous roles. This will show us that you're ready to take initiative and contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our organisation and what we stand for!
How to prepare for a job interview at The Oyster Partnership
✨Know Your Stuff
Make sure you brush up on the Housing Ombudsman Complaint Handling Code. Understanding this will show that you're serious about the role and can handle complaints effectively. Familiarise yourself with common complaint scenarios in housing to demonstrate your expertise.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed complaints or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Be Organised
Since the role involves managing complaints through a CRM system, highlight your organisational skills. Bring along any relevant reports or trackers you've used in previous jobs to showcase your attention to detail and ability to keep things on track.
✨Engage with the Interviewers
Don’t just answer questions; engage with the interviewers. Ask them about their current challenges in complaint handling and how they measure success. This shows your proactive approach and genuine interest in improving their processes.
