Resident Services Officer in Stevenage

A growing housing provider in Hertfordshire is seeking a Resident Services Officer to join their collaborative team. This is a chance to make a real impact by supporting residents and ensuring repairs and maintenance services run smoothly.

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

Key Responsibilities

* Act as the first point of contact for resident enquiries (phone, email, face‑to‑face, webchat).

* Diagnose and schedule repairs using specialist IT systems.

* Coordinate works with internal teams and external contractors.

* Plan and allocate work for maintenance operatives to ensure efficiency.

* Respond to and resolve resident repair complaints.

* Process invoices and manage contractor communications.

* Support colleagues with resident issues and tenancy processes.

What We’re Looking For

* Strong customer service skills and excellent communication.

* Proven experience in repairs administration or scheduling, ideally within housing or property services.

* Good IT skills and ability to learn new systems quickly.

* Organised, reliable, and able to work under pressure. xiskglj

* Team player who can also work independently with initiative.

Desirable: Knowledge of housing management services, repairs, and maintenance processes