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- Tasks: Coordinate repairs, manage customer queries, and schedule operatives efficiently.
- Company: Join a dynamic housing provider dedicated to excellent resident service.
- Benefits: Earn £16–£18 per hour and enjoy a supportive team environment.
- Why this job: Make a real impact in residents' lives while developing your organisational skills.
- Qualifications: Experience in scheduling or housing maintenance is preferred; strong customer service skills are essential.
- Other info: This is a full-time office-based position with an immediate start available.
We are currently recruiting for a Resource Scheduler to join a busy and dynamic housing provider. This role is central to ensuring residents receive an excellent service by coordinating operatives, scheduling repairs, and managing customer queries effectively. If you’re highly organised, customer-focused, and experienced in scheduling or housing repairs, this is a fantastic opportunity to make an immediate impact. Key Responsibilities: * Customer service: Own customer queries from start to finish across multiple channels – phone, email ensuring responses are timely and accurate. * Repairs scheduling: Triage repair requests, allocate work to the correct trade/operative, and ensure jobs are booked within agreed service levels. * Workforce coordination: Monitor operatives’ diaries, track job progress, and reallocate work when necessary to maximise efficiency and minimise missed appointments. * Performance monitoring: Record completion notes, times, worksheets, and photos; produce reports to analyse operative performance and suggest improvements. * Collaboration: Work with contractors, supervisors, and internal teams to resolve scheduling conflicts, urgent issues, or escalations. * Continuous improvement: Identify ways to streamline processes and improve the resident experience. About You: * Previous experience in repairs scheduling, resource planning, or housing maintenance is highly desirable. * Strong customer service background, with the ability to stay calm under pressure and resolve issues quickly. * Confident IT user – able to pick up new systems quickly (MS Word, Excel, databases, scheduling software). * Excellent organisational skills with a keen eye for detail. * Resilient, proactive, and able to work independently as well as part of a team. What’s on Offer: * Competitive hourly rate (£16–£18 per hour PAYE). * The chance to join a supportive, resident-focused team where your work makes a difference every day. * An immediate start for the right candidate. THIS IS A FULL TIME OFFICE BASED POSITION
Resource Scheduler (Housing Repairs) employer: The Oyster Partnership
Contact Detail:
The Oyster Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Scheduler (Housing Repairs)
✨Tip Number 1
Familiarise yourself with the specific scheduling software and tools commonly used in housing repairs. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries and complaints. Prepare examples of how you've successfully resolved issues in the past, as this will showcase your ability to stay calm under pressure.
✨Tip Number 3
Research common challenges faced in resource scheduling within housing repairs. Being able to discuss these challenges and suggest potential solutions during your interview will demonstrate your proactive approach and understanding of the role.
✨Tip Number 4
Network with professionals in the housing sector or join relevant online forums. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations for the position.
We think you need these skills to ace Resource Scheduler (Housing Repairs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in repairs scheduling or resource planning. Emphasise your customer service skills and any specific software you’ve used that relates to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and ability to handle customer queries effectively. Mention specific examples of how you've improved processes or resolved issues in previous roles.
Highlight Key Skills: In your application, clearly outline your IT proficiency, particularly with MS Word, Excel, and any scheduling software. This will demonstrate your capability to adapt quickly to new systems.
Showcase Your Teamwork: Discuss your experience working collaboratively with teams or contractors. Provide examples of how you’ve successfully navigated scheduling conflicts or urgent issues to ensure smooth operations.
How to prepare for a job interview at The Oyster Partnership
✨Showcase Your Customer Service Skills
Since the role heavily involves managing customer queries, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues effectively and maintained a positive relationship with clients.
✨Demonstrate Organisational Abilities
The job requires excellent organisational skills. During the interview, share instances where you successfully managed multiple tasks or schedules. Use examples that illustrate your attention to detail and ability to prioritise effectively.
✨Familiarise Yourself with Scheduling Software
As a confident IT user is essential for this position, make sure to mention any relevant software you have used in the past. If possible, research the specific scheduling tools the company uses and express your willingness to learn new systems quickly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Prepare for scenarios related to scheduling conflicts or urgent repairs, and think about how you would handle these challenges while ensuring customer satisfaction.
