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For Companies At a Glance
- Tasks: Coordinate repairs, manage customer queries, and schedule operatives efficiently.
- Company: Join a dynamic housing provider dedicated to excellent resident service.
- Benefits: Earn £16–£18 per hour with a supportive team and immediate start.
- Why this job: Make a real impact in residents' lives while developing your organisational skills.
- Qualifications: Experience in scheduling or housing maintenance is preferred; strong customer service skills required.
- Other info: This is a full-time office-based position.
We are currently recruiting for a Resource Scheduler to join a busy and dynamic housing provider. This role is central to ensuring residents receive an excellent service by coordinating operatives, scheduling repairs, and managing customer queries effectively.
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
If you’re highly organised, customer-focused, and experienced in scheduling or housing repairs, this is a fantastic opportunity to make an immediate impact.
Key Responsibilities:
* Customer service: Own customer queries from start to finish across multiple channels – phone, email ensuring responses are timely and accurate.
* Repairs scheduling: Triage repair requests, allocate work to the correct trade/operative, and ensure jobs are booked within agreed service levels.
* Workforce coordination: Monitor operatives’ diaries, track job progress, and reallocate work when necessary to maximise efficiency and minimise missed appointments.
* Performance monitoring: Record completion notes, times, worksheets, and photos; produce reports to analyse operative performance and suggest improvements.
* Collaboration: Work with contractors, supervisors, and internal teams to resolve scheduling conflicts, urgent issues, or escalations.
* Continuous improvement: Identify ways to streamline processes and improve the resident experience.
About You:
* Previous experience in repairs scheduling, resource planning, or housing maintenance is highly desirable.
* Strong customer service background, with the ability to stay calm under pressure and resolve issues quickly.
* Confident IT user – able to pick up new systems quickly (MS Word, Excel, databases, scheduling software).
* Excellent organisational skills with a keen eye for detail.
* Resilient, proactive, and able to work independently as well as part of a team.
What’s on Offer:
* Competitive hourly rate (£16–£18 per hour PAYE).
* The chance to join a supportive, resident-focused team where your work makes a difference every day.
* An immediate start for the right candidate.
THIS IS A FULL TIME OFFICE BASED POSITION
Resource Scheduler (Housing Repairs) employer: The Oyster Partnership
Contact Detail:
The Oyster Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Scheduler (Housing Repairs)
✨Tip Number 1
Familiarise yourself with the specific scheduling software and tools commonly used in housing repairs. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare examples of how you've successfully managed customer queries in previous roles. Highlighting your ability to stay calm under pressure and resolve issues quickly will showcase your strong customer service skills.
✨Tip Number 3
Research common challenges faced in resource scheduling within housing repairs. Being able to discuss potential solutions or improvements during your interview will demonstrate your proactive approach and understanding of the role.
✨Tip Number 4
Network with professionals in the housing sector, especially those involved in scheduling or repairs. Engaging with them can provide valuable insights and may even lead to referrals that could help you land the job.
We think you need these skills to ace Resource Scheduler (Housing Repairs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in repairs scheduling or resource planning. Emphasise your customer service skills and any specific software you are familiar with, such as scheduling tools or databases.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational skills and ability to handle customer queries effectively. Mention specific examples of how you've successfully managed scheduling or resolved issues in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as performance monitoring, workforce coordination, and collaboration. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Oyster Partnership
✨Showcase Your Customer Service Skills
Since the role involves handling customer queries, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues effectively and maintained a positive relationship with clients.
✨Demonstrate Organisational Abilities
The job requires excellent organisational skills. During the interview, share instances where you successfully managed multiple tasks or schedules. Use examples that illustrate your attention to detail and ability to prioritise effectively.
✨Familiarise Yourself with Scheduling Software
As a Resource Scheduler, you'll need to use various software tools. Make sure to mention any relevant experience you have with scheduling software or databases. If you’re familiar with MS Word and Excel, be ready to discuss how you've used these tools in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Prepare for scenarios related to scheduling conflicts or urgent repairs, and think about how you would handle them while ensuring customer satisfaction.
