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- Tasks: Coordinate repairs, manage requests, and ensure timely completion for residents.
- Company: A trusted housing association focused on community and customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your organisational skills.
- Qualifications: Experience in housing or customer service, with strong communication and organisational skills.
- Other info: Fast-paced role with diverse challenges and a chance to improve community trust.
The predicted salary is between 36000 - 60000 £ per year.
Repairs service is one of the most important ways a housing association builds trust with its residents. As our Repairs Coordinator, you'll play a central role in making that happen. You'll be the first point of contact for repair requests, ensuring every job is logged accurately, prioritised correctly and scheduled efficiently with our operatives and contractors.
This is a fast‑paced, people‑focused role where no two days look the same. You'll be the link between residents, surveyors, contractors and internal teams, keeping everyone informed, resolving issues quickly and making sure repairs are completed safely, professionally and on time. If you're organised, calm under pressure and passionate about delivering a great customer experience, this role will suit you perfectly.
Key Responsibilities- Act as the first point of contact for residents reporting repairs via phone, email or online channels.
- Log all repairs accurately on the housing management system, ensuring correct diagnosis and priority coding.
- Provide clear, timely updates to residents, managing expectations and ensuring excellent customer service.
- Handle follow‑up queries, complaints and escalations, ensuring issues are resolved promptly.
- Schedule appointments with operatives and contractors, ensuring efficient use of diaries and resources.
- Coordinate access arrangements, including vulnerable residents, key‑safe details and safeguarding considerations.
- Monitor job progress, chase outstanding works and ensure completion within agreed timescales.
- Support voids, planned works and compliance teams with coordination tasks when required.
- Work closely with surveyors, repairs managers and contractors to resolve complex or technical issues.
- Raise purchase orders, variations and follow‑on works in line with policy and budget controls.
- Ensure all documentation, photos and notes are uploaded and recorded accurately.
- Support the delivery of service improvements and digital transformation initiatives.
- Experience in a repairs, maintenance, housing or customer service environment.
- Experience working within both a housing association or a local council, bringing a strong understanding of social housing operations across sectors.
- Strong organisational skills with the ability to manage competing priorities.
- Excellent communication skills, both written and verbal.
A proactive, detail‑driven coordinator who thrives in a busy environment and genuinely cares about getting things right for residents. Someone who can balance empathy with efficiency, and who takes pride in keeping repairs moving smoothly from first contact to completion.
If you're interested and feel you meet the criteria, including experience within both a housing association and a local council we'd love to hear from you.
Repairs Coordinator employer: The Oyster Partnership
Contact Detail:
The Oyster Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in repairs or customer service. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to repairs coordination. Think about scenarios where you’ve successfully managed competing priorities or resolved issues quickly. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you’ve logged and prioritised tasks in previous roles. This will demonstrate your ability to handle the fast-paced environment of a Repairs Coordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Repairs Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in repairs, maintenance, or customer service. We want to see how your skills align with the role of Repairs Coordinator, so don’t hold back on showcasing your relevant achievements!
Showcase Your Organisational Skills: Since this role is all about juggling multiple tasks, give us examples of how you've successfully managed competing priorities in the past. Whether it’s scheduling appointments or coordinating with different teams, we want to know how you keep everything running smoothly.
Communicate Clearly: Your written communication skills are key for this position. Make sure your application is clear, concise, and free of jargon. We appreciate a straightforward approach that reflects your ability to provide excellent updates and manage expectations for residents.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The Oyster Partnership
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the repairs process in a housing association. Brush up on common repair issues, prioritisation methods, and how to log requests accurately. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Communication Skills
Since this role is all about connecting with residents and contractors, be ready to demonstrate your communication skills. Prepare examples of how you've effectively managed customer queries or resolved complaints in the past. This will highlight your ability to keep everyone informed and satisfied.
✨Stay Organised Under Pressure
The Repairs Coordinator role is fast-paced, so think of scenarios where you've successfully juggled multiple tasks. Share specific instances where you prioritised effectively and kept everything running smoothly, even when things got hectic. This will prove you're the calm, organised person they need.
✨Emphasise Your Empathy
This job requires a balance of empathy and efficiency. Be prepared to discuss how you’ve handled sensitive situations, especially with vulnerable residents. Showing that you genuinely care about getting things right for residents will set you apart from other candidates.
