At a Glance
- Tasks: Lead a dynamic repairs service and tackle complex disrepair cases head-on.
- Company: Join a social housing provider making a real difference in communities.
- Benefits: Competitive daily rate, flexible working, and potential for permanent role.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make an immediate impact while leading a passionate team in a vital sector.
- Qualifications: Experience in reactive repairs and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Lead a high-impact repairs service and take ownership of complex disrepair cases from day one. A social housing provider is seeking an experienced Property Services Manager to oversee a busy reactive repairs service during a key transitional period. This role requires a confident and capable leader who can manage high volumes of disrepair, complaints and damp and mould cases while maintaining service delivery and supporting team performance. Working closely with the current postholder, this position offers the opportunity to lead from the front and make an immediate impact, with potential to apply for a permanent role.
Key Responsibilities
- Lead and manage a team delivering day-to-day reactive repairs across housing stock.
- Oversee a high volume of disrepair cases, including those progressing towards legal action.
- Manage complaints, including Stage 2 investigations and Ombudsman enquiries.
- Provide oversight and direction on damp and mould cases, ensuring compliance with current legislation.
- Liaise with legal teams and provide input on liability, damages and case resolution.
- Oversee aids and adaptations processes in collaboration with local authority partners.
- Monitor contractor performance and challenge variation requests to ensure value for money.
- Carry out site inspections for complex, high-risk or escalated cases.
- Manage team performance through regular one-to-ones and structured oversight.
Essential
- Strong background in reactive repairs within a social housing provider.
- Experience managing disrepair and complaints cases at a senior level.
- Knowledge of housing legislation including HHSRS and damp and mould requirements.
- Experience liaising with legal teams on disrepair matters.
- Proven ability to manage teams within a fast-paced environment.
- Strong communication and stakeholder engagement skills.
Desirable
- Previous management experience or stepping up from a Senior Surveyor role.
- Experience managing adaptations processes.
- Knowledge of contractor performance management and cost control.
Property Services Manager employer: The Oyster Partnership
As a leading social housing provider, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. Our Property Services Manager role offers not only competitive pay but also the chance to make a significant impact during a crucial transitional period, with opportunities for professional growth and the potential for a permanent position. Join us in delivering essential services that improve the lives of our residents while enjoying a culture that values teamwork, innovation, and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like The Oyster Partnership.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like The Oyster Partnership? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit The Oyster Partnership's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Services Manager
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Services Manager role at The Oyster Partnership, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at The Oyster Partnership
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where The Oyster Partnership operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to The Oyster Partnership. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at The Oyster Partnership.
