At a Glance
- Tasks: Manage and maintain accurate repairs records while supporting operational teams.
- Company: Established social housing provider focused on efficient service delivery.
- Benefits: Gain valuable experience in a supportive environment with potential for career growth.
- Other info: Opportunity to contribute to service improvements and work with diverse teams.
- Why this job: Make a difference in the community by ensuring timely repairs and maintenance.
- Qualifications: Experience in administration or customer service, with strong attention to detail.
An established social housing provider is seeking an Interim Repairs Administrator to support a busy repairs and maintenance service. This is an excellent opportunity for candidates with administration, housing, customer service or property services experience who enjoy working with data, maintaining accurate records and supporting operational teams through effective system management.
The successful candidate will play a key role in ensuring repairs information is accurately recorded, maintained and analysed, helping to support the efficient delivery of repairs and maintenance services across the housing portfolio.
Key Responsibilities
- Input, update and maintain accurate repairs and maintenance records across housing and repairs management systems
- Interrogate repairs systems to monitor performance, identify outstanding repairs and support service delivery
- Produce reports and data extracts for managers and operational teams
- Monitor data quality and ensure repairs records are accurate, complete and up to date
- Raise, update and close repairs orders within designated systems
- Investigate and resolve data discrepancies in liaison with internal teams and contractors
- Support the tracking and monitoring of responsive repairs and maintenance programmes
- Maintain records of appointments, work orders, contractor performance and repair completion data
- Respond to enquiries from internal stakeholders regarding repairs information and system data
- Assist with general administrative duties to support the repairs and property services function
- Contribute to service improvement initiatives through effective data management and reporting
Applicant Essentials
Essential
- Experience in an administrative, data entry or customer service role
- Strong attention to detail with a high degree of accuracy when inputting and maintaining data
- Experience using databases, management systems or CRM systems
- Good analytical skills with the ability to interpret and interrogate data
- Proficiency in Microsoft Office applications, particularly Excel
- Excellent organisational and time management skills
- Strong communication skills, both written and verbal
- Ability to work independently and manage competing priorities
Desirable
- Previous experience working within social housing, property services or a repairs environment
- Experience using housing management or repairs management systems
- Understanding of responsive repairs and maintenance processes
- Experience producing reports and monitoring service performance
- Knowledge of KPI monitoring and data quality management
Repairs Administrator in Preston employer: The Oyster Partnership
Join a leading social housing provider in Essex as a Stock Condition Surveyor, where you will contribute to meaningful housing investment programmes that ensure homes are safe and well-maintained. Enjoy a supportive work culture that values employee growth, with opportunities to enhance your skills through hands-on experience and collaboration with dedicated teams. With a commitment to equity in recruitment, this role offers a unique chance to make a positive impact in the community while enjoying a flexible working arrangement of four days on-site each week.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Administrator in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Oyster Partnership. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Oyster Partnership before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Administrator in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Oyster Partnership:Your cover letter is your chance to shine! Tell us why you want to work at The Oyster Partnership specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Oyster Partnership!
How to prepare for a job interview at The Oyster Partnership
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
