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For Companies At a Glance
- Tasks: Manage contracts and ensure service delivery for a portfolio of managing agents.
- Company: Join a leading housing provider in London focused on quality resident services.
- Benefits: Potential for further opportunities and a dynamic work environment.
- Why this job: Be a key player in enhancing resident satisfaction and service quality.
- Qualifications: Experience in leasehold block management and strong interpersonal skills required.
- Other info: Professional membership is a plus but not mandatory.
The predicted salary is between 36000 - 60000 £ per year.
A housing provider based in London is looking to appoint a Managing Agent Contract Manager on a temporary basis, with the potential for further opportunities depending on organisational needs. This is a key position for someone with strong experience in leasehold block management, particularly within or alongside private managing agents.
About the Role
The Managing Agent Contract Manager will act as a central point of contact for a portfolio of managing agents, ensuring service delivery meets contractual, legislative, and resident-focused standards. The role involves working collaboratively with superior landlords and their agents to safeguard the organisation’s interests and uphold the quality of service provided to residents.
The Ideal Candidate
The successful candidate will ideally have direct experience working for private managing agents, or substantial exposure to managing agent operations from within a housing association.
Key Skills and Requirements
- Leasehold Expertise: Strong working knowledge of leasehold block management and legislation, including the Landlord and Tenant Act 1985, Commonhold & Leasehold Reform Acts, and relevant RICS/TPI guidance.
- Problem Solving: Proven ability to assess service charge reasonableness, identify risk, and support resolutions—potentially involving First Tier Tribunal engagement.
- Stakeholder Engagement: Exceptional interpersonal skills, with the ability to build and maintain effective relationships with superior landlords, agents, and internal colleagues.
- Compliance-Focused: Ability to monitor and manage compliance across finance and health & safety within third-party managed properties.
- Communication & Organisation: Clear, confident communicator, able to interpret complex lease provisions and manage a busy and varied workload effectively.
Desirable Qualifications
- Professional membership such as ATPI or MTPI (not mandatory)
Managing Agent Contract Manager employer: The Oyster Partnership
Contact Detail:
The Oyster Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managing Agent Contract Manager
✨Tip Number 1
Familiarise yourself with the key legislation and regulations related to leasehold block management, such as the Landlord and Tenant Act 1985. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the housing sector, particularly those who work with private managing agents. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholder relationships in previous roles. Highlighting your interpersonal skills and problem-solving abilities will set you apart from other candidates.
✨Tip Number 4
Research the organisation thoroughly, including their values and recent projects. Tailoring your conversation during interviews to align with their mission will show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Managing Agent Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leasehold block management and any relevant work with private managing agents. Use specific examples to demonstrate your expertise in the key skills mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements of the Managing Agent Contract Manager role. Emphasise your problem-solving abilities, stakeholder engagement skills, and compliance focus, providing examples of how you've successfully managed similar responsibilities in the past.
Highlight Relevant Qualifications: If you have any professional memberships like ATPI or MTPI, be sure to mention them in your application. Even if they are not mandatory, they can set you apart from other candidates.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at The Oyster Partnership
✨Showcase Your Leasehold Expertise
Make sure to highlight your strong working knowledge of leasehold block management and relevant legislation during the interview. Be prepared to discuss specific examples where you've applied this knowledge in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've successfully assessed service charge reasonableness or resolved issues involving managing agents. This will show your ability to handle challenges effectively, which is crucial for this role.
✨Engage with Stakeholders
Since stakeholder engagement is key, think of ways you've built and maintained relationships with landlords and agents in the past. Be ready to discuss your interpersonal skills and how they contributed to successful outcomes.
✨Communicate Clearly and Organise Effectively
Practice articulating complex lease provisions clearly and confidently. Also, be prepared to explain how you manage a busy workload, as this will demonstrate your organisational skills and ability to prioritise tasks.
