At a Glance
- Tasks: Lead a team managing parking services and concessionary transport schemes.
- Company: Dynamic London local authority focused on community services.
- Benefits: Professional development opportunities and a chance to make a real impact.
- Other info: Collaborative environment with opportunities for career growth.
- Why this job: Shape the future of parking services while leading a passionate team.
- Qualifications: Experience in team management and knowledge of parking enforcement legislation.
A London local authority is seeking an experienced Reps and Appeals Manager to lead a high-performing team responsible for the delivery of key parking and concessionary transport services.
This is an excellent opportunity for a parking services professional with strong operational leadership experience and a thorough understanding of parking enforcement legislation and statutory processes.
The Role
As Reps and Appeals Manager , you will manage a team of up to six officers responsible for delivering statutory parking functions, including representations, appeals, complaints, income reconciliation, court and bailiff administration, Blue Badge services, Freedom Pass administration, Taxi Card schemes and concessionary transport services.
You will oversee service performance, handle complex cases, support contract monitoring activities, liaise with stakeholders, and ensure services are delivered in accordance with relevant legislation, policies and procedures.
Key Responsibilities
- Lead, motivate and develop a team of statutory services officers.
- Oversee parking representations, appeals, complaints and enforcement processes.
- Manage concessionary transport schemes including Blue Badge, Freedom Pass and Taxi Card services.
- Resolve complex and high-profile cases and provide expert guidance to team members.
- Monitor service performance, analyse trends and implement service improvements.
- Support supplier and contract performance management activities.
- Reconcile payments, investigate discrepancies and work closely with finance teams.
- Prepare management reports and performance information.
- Represent the council at adjudications, working groups, benchmarking forums and stakeholder meetings.
- Investigate formal complaints and Freedom of Information requests.
About You
We are looking for someone who can demonstrate
- Experience managing teams in a busy customer-focused environment.
- Strong knowledge of parking enforcement legislation and local authority parking services.
- Experience handling appeals, representations and complex casework.
- Excellent communication and stakeholder management skills.
- Ability to analyse performance data and drive service improvements.
- Experience working with contractors, suppliers or service providers.
- Sound decision-making skills with the ability to balance customer service, compliance and operational performance.
- Strong IT skills, including Microsoft Office applications.
- Experience working within local government, public administration or a similar regulated environment.
What's on Offer?
- Opportunity to lead an important frontline statutory service.
- Varied role combining operational management, performance monitoring and stakeholder engagement.
- Chance to contribute to service improvements and strategic initiatives.
- Collaborative local authority environment with opportunities for professional development.
Interested?
If you have a background in parking services, traffic enforcement, representations and appeals, concessionary transport or statutory services management, we'd love to hear from you.
Apply today for a confidential discussion about the opportunity
Reps and Appeals Manager in London employer: The Oyster Partnership
Join a forward-thinking Housing Association in North London, where your role as an Interim Income Officer will not only contribute to the vital work of managing rent arrears but also support vulnerable residents in maintaining their tenancies. With a competitive hourly rate and the flexibility of hybrid working, this position offers a collaborative work culture that values diversity and promotes professional growth through hands-on experience in income recovery and legal processes. Embrace the opportunity to make a meaningful impact in the community while advancing your career in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Reps and Appeals Manager in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like The Oyster Partnership, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like The Oyster Partnership and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Reps and Appeals Manager in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for The Oyster Partnership and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at The Oyster Partnership
✨Get to Know Public Sector Values
Before your interview with The Oyster Partnership, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for The Oyster Partnership.
