At a Glance
- Tasks: Lead major works consultations and resolve disputes efficiently in a customer-focused environment.
- Company: Dynamic property service provider in Essex with a commitment to compliance and customer satisfaction.
- Benefits: Competitive daily rate, flexible working arrangements, and potential for contract extension.
- Other info: Opportunity to work collaboratively with diverse teams and enhance your professional skills.
- Why this job: Make a real difference in the community by ensuring fair engagement and resolution for leaseholders.
- Qualifications: Strong knowledge of housing legislation and experience in managing statutory processes.
The predicted salary is between 70000 - 80000 £ per year.
Location: Essex
Contract Type: Interim, Full-Time
Contract Length: 12 months (with likely extension)
Rate: Up to £350 per day (Umbrella)
Working Arrangements: 3 days per week on site, increasing to 4 days from September 2026
Closing Date: 23rd June 2026
Overview
Role focused on leading statutory consultation processes for major works and managing leaseholder engagement, ensuring full legal compliance and cost recovery. Key duty is to resolve disputes efficiently and fairly within a high‑performing, customer‑focused property service.
Key Responsibilities
- Lead all statutory consultation processes relating to major works, ensuring full compliance with legislation.
- Prepare and manage the issue of statutory notices, ensuring accuracy and adherence to required timelines.
- Engage with leaseholders, providing clear guidance on works, costs and payment options.
- Collaborate with contractors, consultants and internal teams to ensure works are fully recoverable and communicated effectively.
- Carry out site visits to verify works and support the preparation of consultation notices.
- Maintain accurate records of consultation activity and leaseholder recharges.
- Calculate and issue major works invoices with clear supporting breakdowns.
- Handle disputes and complaints, working toward early resolution wherever possible.
- Prepare cases for County Court or Tribunal proceedings when required and attend hearings where necessary.
- Support delivery of service targets while maintaining high standards of customer service, health and safety, and safeguarding.
Applicant Essentials
Essential
- Strong knowledge of the Commonhold and Leasehold Reform Act 2002 in relation to service charge consultation.
- Understanding of the Housing Act 1985 and subsequent amendments.
- Experience managing statutory consultation processes for major works.
- Ability to interpret leases and apply them in practice.
- Experience handling disputes and preparing cases for legal proceedings.
- Strong stakeholder engagement skills, particularly with leaseholders and contractors.
- Experience working across teams to deliver effective outcomes.
Desirable
- Understanding of building contracts and payment application processes.
- Experience working within a social housing provider environment.
Major Works & Dispute Resolution Officer in London employer: The Oyster Partnership
As a Major Works & Dispute Resolution Officer in Essex, you will join a dynamic team dedicated to delivering high-quality property services while ensuring compliance and customer satisfaction. Our supportive work culture fosters professional growth through continuous training and development opportunities, making it an ideal environment for those seeking meaningful and rewarding employment. With flexible working arrangements and a focus on collaboration, we empower our employees to excel in their roles and contribute to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Major Works & Dispute Resolution Officer in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like The Oyster Partnership, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like The Oyster Partnership and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Major Works & Dispute Resolution Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for The Oyster Partnership and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at The Oyster Partnership
✨Get to Know Public Sector Values
Before your interview with The Oyster Partnership, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for The Oyster Partnership.
