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- Tasks: Provide admin support to the housing maintenance team and manage tenant enquiries.
- Company: Join a council dedicated to delivering safe and accessible homes.
- Benefits: 37-hour work week, potential for contract extension, and a supportive work environment.
- Why this job: Make a difference in your community while gaining valuable administrative experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunity for career growth and to contribute to high-quality housing services.
The predicted salary is between 30000 - 42000 £ per year.
Hours: 37 per week
Contract: 6-month contract, potential to extend or become permanent
Role Purpose
To provide comprehensive administrative support to the Homes and Properties team, ensuring the council delivers safe, clean, and accessible homes while offering a high-quality customer experience to tenants and leaseholders.
Key Responsibilities
- Provide full administrative support to the housing maintenance and repairs team, work planners, and building maintenance surveyors.
- Act as a liaison between tenancy/lettings teams, customer contact centre, tenants, leaseholders, and operations teams.
- Manage customer satisfaction surveys, analyse results, and contribute to KPI reporting.
- Handle tenant enquiries, preventing escalation to formal complaints, and provide updates on repair progress.
- Support temporary relocations where required.
- Assist with complaints, disrepair cases, and ombudsman investigations, including gathering information and identifying themes.
- Manage the Damp, Condensation & Mould (DCM) inbox, prioritising inspections and follow-on works, liaising with contractors, and ensuring completion.
- Maintain accurate electronic records and information systems.
- Work collaboratively within the team, contributing to shared tasks and service delivery.
- Meet agreed service standards and KPIs.
- Undertake any additional duties appropriate to the role.
Housing Maintenance Administration Support Officer employer: The Oyster Partnership
Contact Detail:
The Oyster Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Maintenance Administration Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing maintenance sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the council's recent projects and initiatives. This shows you're genuinely interested and ready to contribute to their mission of providing safe and accessible homes.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and handling complaints. We want you to shine when discussing how you can enhance tenant satisfaction!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Housing Maintenance Administration Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Maintenance Administration Support Officer role. Highlight your relevant experience in administrative support and customer service, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since you'll be acting as a liaison between various teams and customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you can effectively manage tenant enquiries and collaborate with others.
Highlight Your Organisational Skills: This role involves managing multiple tasks like handling customer satisfaction surveys and maintaining accurate records. Make sure to mention any experience you have with organisation and prioritisation in your application, as it’s key to succeeding in this position.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our team!
How to prepare for a job interview at The Oyster Partnership
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially those related to administrative support and customer service. This will help you demonstrate how your skills align with what they’re looking for.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully handled tenant enquiries or managed administrative tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will show them you have practical experience relevant to the role.
✨Show Your Team Spirit
Since collaboration is key in this role, be ready to discuss how you’ve worked effectively within a team in the past. Highlight any experiences where you contributed to shared tasks or helped improve service delivery, as this will resonate well with their expectations.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the challenges they face, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
