Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for tenants, handling enquiries and managing repair requests.
- Company: Join a dedicated housing provider making a positive impact in West London.
- Benefits: Earn £18.00 per hour with a full-time, 6-month contract.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service is essential; housing knowledge is a plus.
- Other info: Work in a supportive team environment focused on empathy and professionalism.
I Am Hiring: Housing Customer Service Officer 💬 📍 Location: West London 💰 Salary: £18.00per hour LTD 📋 Contract Type: 6-month contract, Full Time Are you passionate about delivering exceptional customer service? Do you thrive on solving problems and making a positive difference in people’s lives? I’m looking for a Housing Customer Service Officer to be the first point of contact for tenants and residents — helping with enquiries on repairs, rent, and tenancy matters, while ensuring every customer receives a timely, empathetic, and professional service. 📁 What You’ll Be Doing: ✅ Acting as the first point of contact for housing enquiries via phone, email, and face-to-face ✅ Logging and managing repair requests, keeping residents updated throughout ✅ Supporting tenants with rent payments, balances, and income-related queries ✅ Providing guidance on tenancy agreements, housing applications, and policies ✅ Handling complaints with professionalism and empathy, ensuring fair resolution ✅ Collaborating with Housing Officers, Maintenance Teams, and external contractors to deliver a seamless service 🎯 What I’m Looking For: 🔹 Experience in customer service (housing or public sector essential) 🔹 Excellent communication and interpersonal skills 🔹 Knowledge of housing services (repairs, rent, tenancy) 🔹 Confident with IT systems and MS Office 🔹 Organised, detail-focused, and able to work under pressure 🔹 A true team player with a customer-first approach 📅 Apply Now! If you’re ready to join a dedicated housing provider and use your skills to support residents, I’d love to hear from you
Housing Customer Service Officer employer: The Oyster Partnership
Contact Detail:
The Oyster Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Service Officer
✨Tip Number 1
Familiarise yourself with common housing issues and customer service scenarios. Understanding the typical enquiries related to repairs, rent, and tenancy will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play situations. This can help you prepare for handling various customer interactions, especially when it comes to resolving complaints with empathy and professionalism.
✨Tip Number 3
Network with professionals in the housing sector. Attend local events or join online forums to connect with others in the field, which can provide insights and potentially lead to referrals for the position.
✨Tip Number 4
Showcase your IT skills by familiarising yourself with common software used in housing services. Being confident with MS Office and other relevant systems will set you apart as a candidate who can hit the ground running.
We think you need these skills to ace Housing Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in housing or the public sector. Use specific examples that demonstrate your communication skills and ability to handle enquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention how your skills align with the responsibilities of the Housing Customer Service Officer role, such as managing repair requests and supporting tenants.
Highlight Relevant Skills: In your application, emphasise your knowledge of housing services, IT proficiency, and organisational skills. Provide examples of how you've successfully worked under pressure and collaborated with teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The Oyster Partnership
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially within housing or the public sector. Prepare specific examples of how you've successfully handled enquiries or resolved issues for customers.
✨Demonstrate Empathy and Problem-Solving Skills
Since the role requires a lot of interaction with tenants, be ready to discuss how you approach problem-solving with empathy. Share instances where you've turned a negative situation into a positive outcome for a customer.
✨Familiarise Yourself with Housing Services
Brush up on your knowledge of housing services, including repairs, rent, and tenancy matters. Being able to speak confidently about these topics will show that you're prepared and knowledgeable about the role.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
