Housing Customer Service Officer

I Am Hiring: Housing Customer Service Officer

Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.

Location: West London

Salary: £18.00per hour LTD

Contract Type: 6-month contract, Full Time

Are you passionate about delivering exceptional customer service? Do you thrive on solving problems and making a positive difference in people’s lives?

I’m looking for a Housing Customer Service Officer to be the first point of contact for tenants and residents — helping with enquiries on repairs, rent, and tenancy matters, while ensuring every customer receives a timely, empathetic, and professional service.

What You’ll Be Doing:

Acting as the first point of contact for housing enquiries via phone, email, and face-to-face

Logging and managing repair requests, keeping residents updated throughout

Supporting tenants with rent payments, balances, and income-related queries

Providing guidance on tenancy agreements, housing applications, and policies

Handling complaints with professionalism and empathy, ensuring fair resolution

Collaborating with Housing Officers, Maintenance Teams, and external contractors to deliver a seamless service

What I’m Looking For:

Experience in customer service (housing or public sector essential)

Excellent communication and interpersonal skills

Knowledge of housing services (repairs, rent, tenancy)

Confident with IT systems and MS Office

Organised, detail-focused, and able to work under pressure

A true team player with a customer-first approach

Apply Now!

If you’re ready to join a dedicated housing provider and use your skills to support residents, I’d love to hear from you