At a Glance
- Tasks: Support residents with housing repairs and manage maintenance requests efficiently.
- Company: Local authority in Surrey focused on customer service and community support.
- Benefits: Hybrid working, competitive salary, and opportunities for career growth.
- Other info: Immediate interviews available – apply now to kickstart your career!
- Why this job: Make a real difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Strong admin skills, good communication, and ideally some knowledge of repairs.
We are currently recruiting for a Repairs, Customer Service Officer to join a busy and customer focused team within a Surrey based local authority. This is an excellent opportunity for an organised and proactive administrator with strong customer service skills to support the delivery of responsive housing repairs and maintenance services.
Key Responsibilities
- Providing direct support to residents via telephone and written correspondence
- Assessing and processing housing repairs on the database
- Updating and monitoring repairs and maintenance jobs
- Liaising closely with housing repairs teams, contractors, and specialist council departments
- Processing invoices and responding to contractor enquiries
- Providing regular updates to residents and helping prioritise repair requests
- Managing enquiries relating to rental garages, including repairs, new tenancies, and swaps
- Contacting tenants to update records and maintain accurate data
- Supporting occasional home visits to collate regulatory data
About You
- Strong administrative and organisational skills
- Ideally have a good knowledge of repairs and maintenance
- Excellent communication and interpersonal skills
- High attention to detail and a conscientious approach to work
- Good literacy, numeracy, and IT skills
- Experience using housing systems such as Orchard would be advantageous
- Ability to work independently as well as part of a wider team
- Comfortable managing multiple priorities and maintaining accurate records
This role would suit someone with previous experience within housing, repairs administration, property services, or customer service environments. Immediate interviews available.
Repairs Advisor in Fairlands employer: The Oyster Partnership
Join a dynamic local authority in Surrey, where we prioritise a supportive and inclusive work culture that values your contributions. As a Repairs Advisor, you'll benefit from hybrid working options, ongoing professional development, and the opportunity to make a meaningful impact in the community by enhancing residents' living conditions. Our commitment to employee growth and a collaborative environment makes us an excellent employer for those seeking a rewarding career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Advisor in Fairlands
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of interaction with residents and contractors, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family!
✨Tip Number 3
Be proactive during the interview. Ask insightful questions about the team dynamics and how they handle repairs. This shows you're not just looking for any job, but are keen on making a real impact.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and demonstrate your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Repairs Advisor in Fairlands
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in repairs and customer service. We want to see how your skills match the role, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills:Since this role involves a lot of interaction with residents and contractors, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your written application to reflect this.
Highlight Your Organisational Skills:As an organised and proactive administrator, make sure to mention any specific examples where you’ve successfully managed multiple priorities or maintained accurate records. We love seeing how you handle tasks efficiently!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Oyster Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and maintenance. Familiarise yourself with common issues and solutions, as well as any relevant systems like Orchard. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with residents and contractors, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer service situations.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple priorities and keep accurate records. You might want to share specific tools or methods you use to stay organised, as this is crucial for the Repairs Advisor role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the types of repairs you'll be handling, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
